[Resolved]  Bussan Auto Finance India [BAF] — penalty for unpaid due is too high

Address:No.23, Vivekanandar St, Retteri, Chennai

I have purchased a two-wheeler in loan with your concern. Ref. Agreement no. Tw005inr00810478 re, mob. [protected], i have paid 7/8 dues without any delay and last due was apr'2020. I have lost my job during covid'19 retrenchment and my bank account from which auto deduction of due is made was insufficient balance during the time cheque presented by me while purchasing vehicle 8 months back has been deposited at this time and bounced, for this a penalty of rs. 700 is levied email received from your customer services.
Last month the show room person given my rc and said dues are been completed since i left the bank account updating amount for due. Before this concern i cant able to contact any of your person in phone or direct due to lock down and sent a request email to customer services that i am ready to pay the amount but waive-off the penalty due to a small technical issue a rs. 700 penalty against unpaid due rs, 4125 is too high which is 17% and this is very disappointed with your services and unfair penalty amount. How many customers without internet banking will suffer penalty and critical duration of covid'19 there is no such compassion and i haven't been clearly informed about penalty clauses by the salesman of your concern. Let this be informed to the future customers which will help to built trust among the customer and know the regulations and facts of loan agreement.
If possible my request of waive off the penalty amount may please be considered and i am very much thankful to baf for that.
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May 26, 2020
Complaint marked as Resolved 
Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
Verified Support
Apr 25, 2020
Bussan Auto Finance India [BAF] Customer Care's response
Dear Customer,

Greetings for the day!

We understand your concern and would like to inform you that April’20 EMI got bounced by bank due to non-technical reason.

You can pay pending amount by visiting our website www.bafindia.com or https://loans.bafindia.com or Pay TM.
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    Bussan Auto Finance India [BAF] Phone
    +91 80 4354 9112
    Bussan Auto Finance India [BAF] Address
    10th Floor, Ashoka Estate, 24, Barakhamba Road, New Delhi, Delhi, India - 110001
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