[Resolved]  Bussan Auto Finance India [BAF] — very bad behavior from one of your collection agent.

Address: Thrissur, 680586

Dear team,

Its to inform you that we do have a really bad feedback for your collection agent based on thrissur location (Kerala). We have no due towards the loan and we have been seeking the info of the loan amount for more than 1 month he often do not pick up the call and even he wont respond to us, am not sure weather the payments are reaching the office as well. We have been paying the due amount correctly and we have received the call from your head office stating they have not received the payment.

Am not sure what sort of training you have been providing to your collection agents. When i inform him that i am going to complain this he was shouting at me and stating that you go and complain, he is least bothered. I would reach out to consumer court to file a suit if i have no reply along with the call recordings that i have.

Vehicle details.

Kl-48-l-2475
Name of owner : rasheed.
Location - chelakkara, kerala, thrissur
Contact number : [protected]
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Mar 14, 2020
Complaint marked as Resolved 
Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
Verified Support
Feb 12, 2020
Bussan Auto Finance India [BAF] Customer Care's response
Dear Customer,

Kindly provide your registered Contact No. with loan agreement No. or engine no., chassis no. of the bike and also share name and number of collection agent to help us to serve you better.

You can write us on our official E mail ID @ [protected]@bafindia.com or Toll free number @[protected].
 
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    Bussan Auto Finance India [BAF] Phone
    +91 80 4354 9112
    Bussan Auto Finance India [BAF] Address
    10th Floor, Ashoka Estate, 24, Barakhamba Road, New Delhi, Delhi, India - 110001
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