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Butterfly Gandhimathi Appliances — I am complaining for perambur service center for miscommunication

Hi, I have given my induction stove for service at perambur branch of butterfly service center on 27th March.

I have received a sms on 29th March stating the ticket has been closed which means the product is ready for delivery from service center. Message below for reference.

"Dear Customer, call no B[protected] has been closed on 29-MAR-21 with 0 Charges.Thank you- Butterfly. Feel free to call our customer care : [protected]"

I have gone to service center today to collect the product but I have been advised that it is still in testing so come and collect it on Wednesday. If the product is in testing, why did I receive a sms with service ticket closed.

I see that a lot of miscommunication here. Please take a appropriate action immensely.

Feel free to reach me at [protected]
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    Butterfly Gandhimathi Appliances Phone
    +91 44 4900 5100
    Butterfly Gandhimathi Appliances Address
    No. 34, (2nd Floor), Rajiv Gandhi Salai, Egattur Village, Chennai, Tamil Nadu, India - 600103
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