Butterfly Gandhimathi Appliances — service person

Address:Tirupathi, Chittoor, Andhra Pradesh, 517520

Dear sir,
I have purchased the butterfly. The product came up with defective top lock. The knob is not getting locked properly. Hence the complaint was raised date:[protected] complain number: b[protected]. The service technician came and attended the issue. But the issue was not resolved, however the complaint was closed without any service. Again we logged a complaint on date:[protected] complain number: b[protected]. Service person came and he has replaced the knob. This knob also was not getting locked with the shaft. This knob is not getting set with the top cover also. This is of a different model also. I doubt if the same is from butterfly!!! But the complaint was closed again without any intimation even though it was said time and again by us that the issue was not resolved. When i called to the service head mr satish [protected], he had a heated argument with me and started to abuse me. He started using all un parliamentary language and started to call from different mobile numbers and started to abuse. Hence i called the customer care people and started the same what has happened where they have connected me to the service head where he started supporting mr. Satish and told to me and customer care that “take my number to tell that person to call me if incase they need service” its so rude and so harsh. We have not made any mistake. We have purchased the product for its brand value and customer service only. We have received a defective product and time and again when complain is logged why the issue is not being resolved and closed as such without customer confirmation. Date :[protected] complain number : b[protected].
At last if you are not resolving the issue also its ok. No problem. But don’t ever abuse your own customer for the only mistake that they have purchased a butterfly product. And have some control on your service people. They cannot do whatever they want to with the customers.
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    Butterfly Gandhimathi Appliances Phone
    +91 44 4900 5100
    Butterfly Gandhimathi Appliances Address
    No. 34, (2nd Floor), Rajiv Gandhi Salai, Egattur Village, Chennai, Tamil Nadu, India - 600103
    View all Butterfly Gandhimathi Appliances contact information