Act Complaints & Reviews

Hi Team,

My Network work connection was not working last 13 hours, but still, now I didn't get any update. My Service requests no: SR[protected].

Please check and do the needful, Very worst customer service, no one is responded properly...

Hello,

I applied for the new connection for the mobile number [protected] on
Date: 26th May'22 with Citibank transaction numbers: 369750.

Amount INR 4195

I asked the amount to be transferred to the existing account A/c number:[protected]. However even after multiple follow ups, the transfer has not been completed.

This is the SMS i got for my new application.
br...

May be a fraud in insider at act-fibernet
afterpay no response (Act sivabalan - [protected])...

29th Nov - ACT cable repair guys came to our doorstep and said they changing cables, we told them not to perform any maintenance as it is a working day. So they left.

30th Nov - without any notice they have undertaken maintenance and rewiring and they left from my street and my internet has stopped working in the middle of the work day.

Within 10minutes of them leaving the street I submitted a complaint and...

Pole installed in center of the house without house owner knowledge this distubs our vehicle parking in front of the house and also a tree is growing which might get affected due to this pole,

Requesting you to transfer the pole some other place before connecting to cables.

Pole installed address.

210/1, 1st Main, 6th cross, Manjunath Nagar, Bangalore 560010.

Regards,
Magesh...

No internet from 4 days, raised ticket number:SR[protected]...

My ACT connection was disconnected on July 14th 2021 as I was leaving to Kerala which is my native. I informed ACT team to collect the router by 16th on priority which is when my last stay in Bangalore was. They confirmed that they will be sending someone to collect. But no one turned up. I followed up on 15th and 16th, instead of them calling me for resolution. No one turned up again. On 16th upon calling they asked me to handit over to...

I am facing an issue with network whenever there is a power cut. i do have backup at my home an l I need a permanent solution for this as soon as possible. its keep affecting my work daily basis.

If you are not able to give the direct connection, i need the disconnection of the Internet ....

I have a broadband connection from ACT. Services been so poor that even after writing (mailing) to their nodal & appellate no action taken to rectify, instead they reply stating 'Ticket Closed'....

Hi,

I have been trying to contact ACT customer care to disconnect my connection. But ACT customer care always seems busy. They are responding. Can you help me to disconnect my connection?...

Hello,
I have been using ACT services for the past two years. A junction box has been set up in my garage without my/house owners' knowledge. I have tried to contact customer care but to no avail....

I had asked for my refund amount. It has been more than 25days still I haven't received any amount..every time I have been calling customer support for new refund complaint they open my complaint and its gets closed within 48 hours without getting my bank details as the ACT policy they had given, then I get mail saying amount will be cash back to our account, wat kind of service they offer I don't have any guess. It's been the worst experience...

I have applied for ACT connection once i made the payment person came and installed the router but account was not activated, i had follwed them to activate the account, but the have not responeded, and then i have raised the refund of my amount.now it has been more then 17 days i have not received amount. and everyday i am calling them the are telling it will process withihn 24 hrs. i...

I had raised ticket for 5 times till now as I was facing the same issue of Internet not working. Showing connected, No internet. There were multiple responses and late action was taken with temperory solution. I have faced the same issue again now. Planning to change my Broadband as not happy with current service. No compensation or refund given for inncovinence for 1 week no internet and so was charged for full month only(Prepaid). Still...

I was recently moved from hyderabad to visakhapatnam. i am already customer of act in hyderabad.they told take a new connection in visakhapatnam not transfer the connection. so i was taken a new connection paid 5657/- for 7 months and also from hyderabad account they deposited 3227/-. after taken 2 months not given connection reguralay and somany days lost connection. so i was asked to disconenct and pay my amount refund. they disconenct...

I have changed my house and want to shift airtel digital tv connection. I am calling on the customer care number almost everyday and raised a complaint long back and even dropped an email to the customer support email id.

Everyday i call they say your issue will be resolved in 24 hours, but i do not get any response from them. They say our technician will call you but i never get a call from anyone....

I am active act customer from last 5 years in bangalore register with mobile number [protected].
From last few months i observed that act app is showing false data consumption.
Even i have after upgrading the plan and fup of 500 gb. This crap act app is showing "you have consumed your data limit". I mean how can i consume 1000gb data in a month by only doing office work and watching few tv show.
So i raise complain to...

We do not get wifi connection. No action taken even after complaint...

I requested for a new connection on thursday and paid for 3 months in advance. The salesperson promised installation within 3 days.

I have not received even a single call from act. I tried contraction act customer care around 5 times and the same answer we will get back to you. It's highly disappointing as a new customer i would not like to start my journey with act on this note. Looks like you don't care about your customers.br...

Had requested for a new internet connection and made a online payment of 4241 rupees on july/2/2020. On july 4 or july 5 one person came and said new box needs to be placed for connection and left. Thats it.

Trying to reach out to the customer care, via email, and phone calls but no one is helping to get my amount refunded and not even lifting the phone calls. Unfortunately i am not getting any response to my emails.
br...

Hi
I installed the act fiber net services on[protected] today is[protected]
The data usge is showing 50.2 GB. It is a work wifi so only work is done and work is done using remote desktop so there is no chance in using 50.2 GB in 5 days. when using mobile data only it took only about 2 GB per day max for working how can the usage be above 30 GB when i could use 12GB data for three months with a GB per day pack? please address...

I've applied for act new connection on 08.06.2020, i paid rs. 8390 in advance for the connection, i've waited 15 days for the connection and nothing happened and customer care people always used to say your issue will be resolved in 48 hours and nothing happened.

On 25.06.2020, i've requested for the refund and till this date, ie is 08.07.2020 the amount is not credited back to my account and in between i got two message from...

Dear Sir/Mam

I have paid RS 4491.00 for 3 months pack on Saturday i.e 27/06/2020 but still you staff has not come for installation. One of your staff told me to install it within 3 days. Again I called to your staff for activation but again he said it will take more 3 days from today.

Please see my prospect number:[protected]
Name: Shatrughan Kumar
Mobile :[protected]
Address:2665/38,...

Broadband connections

The issue that i have experienced was: i have booked my new connection on 16th june 2020 with payment of rs.8000 (Aprox), and still awaiting for the connection till date, today 2nd july 2020, almost 18 days.
Wrote lot of email to help desk and nodal officer, but there was no response on the time commitment. Even called the call center also no response they standard dialogue "we will escalate to...

I am writing to you to raise an issue about: broadband internet

The issue that i have experienced was: i have booked my new connection on 16th june 2020 with payment of rs.8000 (Aprox), and still awaiting for the connection till date, today 2nd july 2020, almost 18 days.
Wrote lot of email to help desk and nodal officer, but there was no response on the time commitment. Even called the call center also no response they...

Hi,

I had paid amount of inr 7, 498 for act fibernet connection through online portal on sunday, march 22, 2020. But, after the payment was successfully made, i was redirected to the home page and i all i got was a single sms regarding confirmation of payment. I couldn't proceed any further even after paymnet. I went ahead and paid an act agent again, and got the connection done. Afterwards, i spoke to the customer care centre...

Hi, i have made payment of rs.6790 for a new connection on 20th may 2020, reference number: at201410016000010012361, prospect id:[protected] i have not received a single call from act for the new connection, i raised cancellation request on 2nd june, no one is responding and they are not refunding my money. I have escalated to following people, but they have no care attitude:
Nodalofficer. [protected]@actcorp.in,
Appellate. [protected]@actcorp.in,...

I have prepaid an annual fee for high speed internet from act, bangalore.
They have disconnected my prepaid service since 28th may 2020. Complaints raised are getting auto closed and no one is helping with reactivation of the connection.
This is very cheap way to do business after taking payment of entire year. Normally they disconnect network for 1 day every week by giving some excuse. But this time it crossed some boundaries...

It’s been about 3 days since the internet has worked. And the saddest part is it’s been just a week i procured this connection at my house replacing bsnl. I’ve called the support team more than thrice but no response. This is the worst service one can get.

I’m raising the complain from chetty street kc thottam coimbatore-1. The server is down? What’s the sla?? I want the refund....