Agoda.com Complaints & Reviews

We booked a room on 24th July 2023 through online booking Agoda platform, due their system technical error they room was booked 30th July 2023 . I called Property owner he said, booking and cancellation authority having Agoda only. So Agoda will not give proper response and not provided refund or can not allow amend date.

Booking ID : [protected]...

The room I booked in Thailand was different than the pictures of the Agoda website and was in an unacceptable bad state. I couldn’t sleep all night.

I will give a quick summary of my problems with the room:
- The toilet does not flush. When you press the flush, the water is overflowing and does not go away.
- the light in the room and in the balcony is not working
- the electricity contact points are...

Booked a ticket, money status is paid but booking confirmation doesn't gone through.
Please help me get my money back from this agoda.com...

I booked a flight ticket on Sep 13th on agoda.com through sky scanner app
Flight details: Sep 18 - Hyderabad to Mangalore. INDIGO - 6E 7163
PNR - HJB54V
I had to cancel the flight and i did it on Indigo website on Sep 16
When I tracked the refund status in Indiogo website, it showed refund initiated from their side and Agoda would get the refund, but i didn't get the same from Agoda.
Please solve this issue....

This is regarding a flight ticket from Indigo PNR number BTJU9R. According to the information from Indigo, the company had issued a full refund of the ticket.

I tried communicating with the agency that was mentioned in the ticket, however, the customer care representative gave me the contact number of Agoda (Booking number[protected] and was asking me to contact them for a refund. I made several attempts, but never got them...

I booked 2 grand sea view rooms in ela excellence antalya hotel but they gave me 2 superior rooms which is less category and rate, how it comes ???!!! its scam, this is not what i booked and pay for
please I need the exact rooms I booked and pay more for it
also i sent to agoda for help in this issue and they keep sending me that they will CONTACT the hotel and solve it while they didn't !!
in two days i'm CONTACTing...

Agoda and OYO have cheated us of above bookings on 29May 2022. This Hotel booking was fully paid through IcICi NRI acc. ...7877 Online. Booking was confirmed for 8 days from 3 to 10 Jun 2022 at OYO 63864 Mominpur guest house, Kolkata 700023. Family double bed room. After travelling by Air from Bangalore to Kolkatta, Hotel owner refused to give hotel room keys to use. Even after contracting same time 100 calls and emails, no accomodations...

We booked hotel room with agoda.com for hotel visthara in krishnagiri, with booking id[protected] with mail I'd sayyad.[protected]@hap.in.
Even after payment and getting comfirmation mail we had to repay for room as hotel management was saying they did not recive any confirmation from agoda. Please resolve the issue and refund our amount....

Booked room, money deducted, no room, no confirmation mail
[protected] booking id showing invalid...

I booked hotel TR residency through Agoda.com from 29 Dec to 31 Dec in pondicherry. At the time of booking i entered my details and age of my child as 2 years, the booking site added 300 INR per night extra stating children between age of 2 to 5 will be treated as adults as per hotel policy. I went ahead and booked the hotel. When I arrived at hotel i shared same thing with the manager, he told there is no such policy for a child of age 2...

They have debited the amount and the booking had not been confirmed. I tried to pay twice. And now they are saying that the payments were not towards Agoda booking....

I have tried to book hotel in Udaipur through agoda website unfortunately Payment debited but booking not confirmed. Help me to refund...

I have booked room from Agoda.com with booking at La Serene Resort and Spa
Mahabaleshwar, India 12 Nov - 14 Nov 2021
Booking ID:[protected] and I have cancel my booking and got mail from agoda that ‘’We have confirmed the cancellation of your booking at La Serene Resort and Spa. Your booking was cancelled for free’’ and they still deducted 11200 rs from my account, very bad service from agoda.com, I am expecting my money...

Hi today 20th october, i have paid Rs.82496.92/- for hotel booking in dubai.

through website agoda.com
however booking is still not showing in my account.

ALERT: You've spent Rs.82496.92 on CREDIT Card xx0405 at Retail Domestic PT on[protected]:10:32:01.Avl bal - Rs.14503.08, curr o/s - Rs.82496.92.Not you? Call [protected]....

Amount got deducted with mentioning Retail Domestic PT but no booking was done.
Tried contacting customer support of Agoda but no response.
Additionally, my bank has confirmed that they have approved the payment but hotel says they haven’t received it from Agoda....

I was debited Rs. 3359.43 when I tried to book a hotel from Agoda, it showed me an error after submitting the OTP and redirected me to the payment page. Even though I was debited with the amount I didn't get any booking confirmation. I also have my transaction reference....

I have been cheated with fraud booking of hotel in goa on 31st December 2020. The hotel booking was made through trivago and the booking was made by agoda.com.When I visited the property the property was closed and the villa was closed for a longer period and the owner number is switched off and it was cancelled automatically after sometime tried reaching trivago and agoda.com customer support but there is no response please help me in getting...

Booking id[protected]
When i went to below spot on 37416 hotel uk b&b for check in on november 21st 11pm
But they said no room booked by agoda
I called to agoda&oyo customer came but no one solved by issue simply put on hold
Now i need to check in another hotel by paying
2500rs extra
I lost 2500+777 becoz of agoda
Please refund me else i complain in consumer court
I never experienced...

Booking id[protected]
When i went to below spot on 37416 hotel uk b&b for check in on november 21st 11pm
But they said no room booked by agoda
I called to agoda&oyo customer came but no one solved by issue simply put on hold
Now i need to check in another hotel by paying
2500rs extra
I lost 2500+777 becoz of agoda
Please refund me else i complain in consumer court
I never experienced...

Dear sir/mam,

I had booked 4 hotel room for 2 night from www.agoda.com, i had paid the amount through credit card and i have faced the below issue from them

Booking no[protected]
Charge date - 4th may 2019
Hotel - palm medows whitefield
Usd - 952.40

1) they have charged in dollar and not in indian rupee without prior information,
2) they have charged higher than actual...

Booked few rooms in a hotel in Coimbatore for me & my friends through www.agoda.com for January 30, 2013. Paid the money vide credit card, received the confirmation voucher stating room booking is confirmed & accordingly we have issued our flight tickets at non-refundable fares. Couple of days after, I called up the hotel to reconfirm my booking and came to know that agoda has not made any booking. When I called up Agoda Customer...