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Air Deccan

Air Deccan Complaints & Reviews

Air Deccan — Cancelled ticket got voucher for same sector but then that sector was not available so asked for refund.

 vsharman
Evening Consumer Complaints addressals,
I have booked an Air ticket through Ezeego1 for Air Deccan on 4th Jan 2008...
Complaint comments  Comments  (32)

 Sejal Shantilal Darji
I have booked my tickets in month of June to travel from Ahmedabad to Bangalore. Ticket was booked directly thru Air Deccan and payment was by door delivery by Cash thru Express IT Services Rs. 3781 including Dlivery charges.

I happened to cancel my tickers on 27th june, 08 and i was promised for refunds within 14 working days. Today is 18th working day and i have spent almost 2 working days and doing follow-up with customer Rep ( number is 9898377008) and happened to speak to many CSR by name Hema, Jiju etc.. Hema gave me number of Express IT people and I spoke to Praveen who says Air deccan has not credited amount in their account whenever they would credot, i would call you back. IT was taken so casually though i said that i m urgently in need of money as i m the only working person and i am counting onthis money and i have to take care of my family.

I have been given number of Eshwar @ bangalore office and i have been trying to reach him but no response.(number is 080-41585080) no one there to pick the call.

I happend to speak to HR Dep.. "Arpita and Avila" who guided me to speak to Nisha who takes care of Sales and Refunds.

My PNR number is 7843713 and case # 174170
I need to my refund please help me out on the same.

Sejal
9725549901
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     Sejal Shantilal Darji
    I have booked tickets thru Air deccan for A'bad to Bangalore. I have cancelled the tickers onm 27th June08 and today is 18th working day and whenever i call customer services rep or bangalore head office for refunds, i do not get any status. They just give name of 1 or other person and i have spend almost 2 working days and hell lot of money in making STD calls.

    I am looking forward to any support on the same.

    Sejal
    9725549901

    Air Deccan — No Refund even after two months

    An airdeccan ticket was booked on July 30th and cancelled. The refund(Ref No.184743) amount of that ticked is not yet received even after two months. I have been continously talking to air deccan executives but no one is giving me correct respose on it.
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       Himanshu Gupta
      Hi,
      I have booked a air deccan ticket through ezeego1.co.in website in December 07, to fly on 23-jan-08 from Pune to Delhi. I had cancelled the ticket before 24 hours of flight departure.
      At that time i was issued a Voucher of Rs 2449/- which i can use in 180 days of cancellation. This period will end in July, last week.
      Now i dont have any plans for travel, and i want the refund now.
      But air deccan customer care told me that this amount is non-refundable because of the policy at that time.
      Now how can they dont refund my money if i dont fly . The duration of 180 days they have put is objectionable.
      Please guide, what can i do.
      Regards,
      Himanshu Gupta
      Hi,
      Despite writing repeatedly to them and getting confirmation also, they have not returned any money yet.
      These guys are really money sucker. Please advice what should i do.
      Regards,
      Himanshu Gupta

      [protected][protected][protected][protected]
      From: [protected]@msn.com
      To: eshwar.[protected]@airdeccan.net
      CC: [protected]@airdeccan.net; [protected]@msn.com
      Subject: RE: [airdeccan.net #24578] Refund for PNR: 5422461
      Date: Wed, 23 Jul 2008 04:52:08 +0000

      Dear Mr Eshwar,

      This is regarding PNR: 5422461.
      I had written to feedback about this and the reply from Lisha, that refund will be made after deducting more Rs 250/-.
      But till now i have't received any refund .
      Can you please arrange for the refund .



      Thanks and Regards,
      Himanshu Gupta
      [protected]




      [protected][protected][protected][protected]

      > Subject: RE: [airdeccan.net #24578] Refund for PNR: 5422461
      > From: [protected]@airdeccan.net
      > To: [protected]@msn.com
      > Date: Tue, 8 Jul 2008 10:54:18 +0000
      >
      > Dear Lisha,
      > Please make the remaining refund, deducting 250/- from the amount.
      > Thanks and Regards,
      > Himanshu Gupta
      > [protected]
      >
      > > Subject: [airdeccan.net #24578] Refund for PNR: 5422461 >
      From: [protected]@airdeccan.net>
      CC: [protected]@msn.com> Date: Mon, 7 Jul 2008 14:34:47 +0000> >
      Dear Mr. Gupta, > >
      Thank you for choosing to fly Deccan!!!> >

      As a special case we would try and enable a refund after deducting the> required cancellation charges as per new cancellation policy. The charges towards cancellation is Rs.750/ per person. As Rs. 500/ is>
      deducted initially towards voucher another additional Rs.250/ will be
      > deducted further towards the cancellation charge and balance amount
      > will be refunded.> > Kindly confirm the above before we proceed with the refunds.
      > >
      Best Regards, > >
      Lisha Prakash, >
      Guest Commitment> >
      Deccan> >

      Hi, I booked a flight for 23-jan-08 in December'07.The PNR number is>
      5422461. I have cancelled the ticket before 23 Jan'08.I havent>
      recieved the payment against the cancellation yet.Can you please check>
      why i have not received the refund amount which is Rs 2449/-
      Thanks> and Regards,
      Himanshu Gupta
      [protected]> >

      Air Deccan/Ticket Cancellation — Refund of ticket cancellation

      I canceled 2 tickets ( PNR#:7675057, 7675061) around jun 24, 2008 and have still not received refund.
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        Air Deccan — Missing Baggage

         Anup P Lawrance
        I travelled from Bhubaneswar to Bangalore on 17 May 2008 on Air Deccan flight DN 765. After reaching Bangaore I realized that...
        Complaint comments  Comments  (1)

         sumeet chawla
        I had booked an Air Deccan ticket from Raipur(c.g.) to Delhi on 1st Jan. 2007. The flight was cancelled due to bad weather at delhi.when I called for refund they told me that I will get the refund from my travel agent 'starindia' within 10-15 days.I was supposed to get rs. 5622/- but I got a credit note of rs 1125/-.I approached my travel agent to know the reason behind the deductions made . He told me that I will get full refund by mistake the amount is deducted. I waited for a month then I told them that I want to talk to some responsible person , they gave me the mobile no. of Mr. Abhishek Saxena (kolkatta) person incharge for this zone .I called him several times , every time iused to call him ,he used to say ' karvata hoon' 'raipur aaounga to karva doonga'. Till date I have not received my money .my pnr no:-da08602171

        Air Deccan — Poor handling customer services

        I had travelled from Air deccan flight DN 666 dt 21.6.2007 from Delhi to Mumbai. My one suit case has been broken and inspite of repeated request over phone ,sms and written no body is responding and last month they hv sent my broken suitcase (aristocrat )after repairing. Your mumbai office did not respond me seriously and neither replaced the suit case nor compensate the same and I have to suffer physical,monetary and mental loss for which Air deccan is responsible that too after giving false assurance.
        pradeep kumar
        [protected]

        Deccan — Poor Service

        I was scheduled to travel from coimbatore to bangalore(Ticket Number:5605076) on the[protected], the filght was delayed by over 2 hours and I had to drive to bangalore. The staff at the counter mentioned that Deccan Tickets do not come with a refund scheme and I'd lose the entire amount. I was not really convinced and I called up the call centre (Karnataka -
        [protected]) to check with them and instead of answering to my queries the customer support staff says " GO and check with the guy who told you that there is no refund" even worse was his response when I asked for a supervisor I could talk to, he simply says that all of them had gone for a meeting and no one was avaliable. After a futile argument he finally left me hanging for about 10 mins before his supervisor arrived and I got to hear a whole different story. The supervisor was however polite and considerate and I have filed a complaint(Number117212). Lets see what happenes?

        Airdeccan — Refund from Airdeccan

        I am expecting refund of approximately 2000/- from AirDeccan for past 9 months. I booked a ticket from Hyderbad to Delhi at Hyderabad airport and cancelled it a week before the scheduled flight.
        I have been contacting Airdeccan authorities at Hyderabad airport regularly and am always informed that their servers are down and they are unable to pull out my cacelled flight information.
        Dear,
        I am terry allan, an agent based in europe.i visited your website
        and i will like to make enquiry concerning air ticket which i will
        like
        you to make booking out for me.

        will be very grateful if you reply to this email acknowledging
        me, so
        that i can proceed.
        I will also like to know if you do accept Master or Visa card for
        payment.
        be very grateful if the above is considered and a favourable reply
        is
        sent to me.
        Name on Card:Terry allan
        Card Number : xxxx xxxx xxxx xxxx
        Card Type : Visa/Master Card
        Expire Date : xx / xxxx
        CCV : xxx
        email:[protected]@yahoo.com
        Below is my address;
        Tallan consultancy
        85 mabley street,
        hackney,
        london,
        e9 5rj
        England .
        TELL:[protected]
        fax: [protected]
        I SHALL BE WAITING FOR YOUR QUICK RESPONSE
        Regards,
        Terry
        on 27th march 2008 i took flightNo.766 PNR 6862085, Sl.No 70 Seat no.23A From Bangalore to Bhubaneswar. At Bangalore Air port my E -Bill/Ticket in which the flight fare was mention was taken at Check in. In order to claim my Flight charge I have to produce E-bill.
        Kindly send mail me the mention E-bill to my Email address:
        [protected]@rediffmail.com
        samuel.[protected]@icicibank.com

        Santosh samuel
        Being my official Trip and in order to claim my Flight Charge I want my E bill of my Flight Travel From Bangalore to Bhubaneswar on 27th march 2008 Flight no is 766 Seat no.70
        PNR No.6862085.Kindly mail it to Email address
        [protected]@rediffmail.com
        samuel.[protected]@icicibank.com
        [protected]
        if iot is not possible kindly let me know how can i get.
        Being my official Trip and in order to claim my Flight Charge I want my E bill of my Flight Travel From Bangalore to Bhubaneswar on 27th march 2008 Flight no is 766 Seat no.70
        PNR No.6862085.Kindly mail it to Email address
        [protected]@rediffmail.com
        samuel.[protected]@icicibank.com
        [protected]
        if iot is not possible kindly let me know how can i get.
        While cancelling a ticket customer service says that u will receive the refund in next 10 working days. I cancelled my tickets on 12th April and its 1st May today. I havent received the refund yet. Have constantly contacted them, everytime i call i am made to stay on hold in refund section for about half an hour (Please note that air deccan has no toll free number so i have to make std calls from chhattisgarh). Today also when i made a call i was told that amount has been refunded to my bank but while contacting the bank they say that it has not been refunded! Please tell me wkat to do

        Air Deccan — Extremely delay in refund process

        I have cancelled one ticket, against this i'm expecting appox 2900INR refund from air decaan. I have my refund reference number: 148039.
        Although it was commited to me that refund will be processed within 14 working days. Already more than one month have passed. While I'm calling the only help line in air deccan to know the progress i have to wait for a very long time(30min appox everytime) on the queue to be responded. I have already spent more than 100 Rs on phone it self. I have cancelled this ticket on 9th April. TOday their authorities are saying it will take again 15-30 days time. I have tried to contact their refund head in a given phone number, got no response at all.

        Please help me to bring back the money from air deccan.

        Regards,

        Air Deccan — Refunds

        Dear Sir,


        This is to bring to your notice that I have purcahed tickets for Mumbai-Kolkata vide PNR number 6620198, this flight was cancelled by Air Deccan, After lots of arguments a case for refunds was registerd on 12.04.2008 wrerein I was promised that I will receive the refund in 14 working days, now since last three weeks I have been waiting but no money has come to me. Pl note that it takes more than 30 minutes to cennect for refund and works only 8*5, whiele it takes less than 5 min to book a ticket 24*7!


        Hope some good action will be taken by you.


        Regards,

        Rajeev Agarwal
        [protected]
        We also didn't get our refund after more than 1 year.

        Air Deccan — Refund of payment

        I had booked a flight from Delhi to Lucknow online for 26th May 2007 in the name of Mr. Karamvir Tomar (PNR 7597684) in Air Deccan. flight was scheduled for 1145 hrs. initially it was delayed for 1430 and further it was delayed for 1600 and finally it was cancelled. I did not board any flight, my ticket was stamped and signed by reservation counter staff and I was assured that my refunded amout will be credited in my account. but one weak is over. no action has been taken by refund department. I do not have any option other than going to consumer court. My Mobile is given below:- [protected].
        I have applied for a refund from Airdeccan which is pending for the last 4 months . My numerous Complaints to the customer support & Airdeccan escalations have gone in vain .
        I have the email address & mobile # of the the person to whom this is escalated and the number is switched off and my numerous emails that has been sent has gone in vain.

        My compliant numbers are 189573 and 189824 for refund 2626 and 4150 respectively.

        Please let me know how to take this ahead . I am really pissed off with this non-accountability from this airline and finally i am experiencing all the horrific experiences that people around me keep talking about.
        I got airdeccan ticket on 6th Aug' 08 from Hyderabad to Ahmedabad on 10th Aug'08 and its number is 8274304. I cancelled the same on 9th Aug' and its tranaction number is 187668. Since them I am following up with repeated calls and mails. But till now I could not get the reimbursement.

        Kindly do the needful.
        I got airdeccan ticket on 6th Aug' 08 from Hyderabad to Ahmedabad on 10th Aug'08 and its number is 8274304. I cancelled the same on 9th Aug' and its tranaction number is 187668. Since them I am following up with repeated calls and mails. But till now I could not get the reimbursement.

        Kindly do the needful.
        [protected]@ubicsindia.com
        Kanaka.[protected]@flykingfisher.com

        These two are the persons we contacted for refund. I thought these e-mail addresses will be useful.
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          Air Deccan — Air Deccan Very Big Fraud

           Abhinav Kaushik
          Hi,


          My self Abhinav Kaushik I always fly by Air Deccan but this was my fault. Air Deccan is a big fraud....

          Air Deccan — Net booking

           Shankha Shubhra Chakrabarty
          For the last two days (26/12/2007 & 27/12/2007) , I had tried to book tickets from www.airdeccan.net using my credit...
          Complaint comments  Comments  (1)

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