British Council India
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COMPLAINTS

British Council India Complaints & Reviews

Website:ieltsregistration.britishcouncil.org

I took the IELTS exam on 9th January, 2021. The scorecard that was generated had the incorrect photograph. When communicated this to British Council India there was no response for sometime. Raised a Twitter complaint to British Council, post which British Council responded. They first called me and asked me to courier the scorecard to them. Within a day, their verdict changed and they now asked me to either resit the exam or take the full...
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aishvarya gopalakrishnan
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Refund amount not processed in 4 months

Address:Delhi

I had filed for an additional TRF by paying Rs 1750 as DD. However, I later found my original TRF and requested British Council to refund the amount I paid. I knew that they had not even processed my initial request for a TRF so I thought this should be easier. They responded saying they will process in 4 weeks, then 4 more weeks...it has been 4 months. I am always put on hold for at least 30 mins before someone can answer my call. I have...
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Sujith006
from Hyderabad, Telangana
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test score report

Website:www.britishcouncil.in

I had requested the british council additionally to report my scores through atrf form. They said that it takes two days to process my request and when i called them back after two days, they mentioned that your request would be processed within 5 business days. I waited for 10 business days and called the customer service agent just to hear that "please allow us 24-48 hours in order to process your request" which they usually come up every...
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Ankush Nag
from Mumbai, Maharashtra
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duplicate trf

Address:Mumbai City, Maharashtra, 400104
Website:Britishcouncil.in

Hi,

I had inadvertently submitted my original trf to world education services in canada, along with a couple of other documents.

Upon requesting for a duplicate trf from british council, they refused to re-issue it.

I have successfully cleared the ielts test and demand a duplicate trf as wes cannot send my original back to me as per organisation policy.

If i have cleared the...
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vimsith
from Delhi, Delhi
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IELTS delayed result

Address:110030

I gave academic ielts test on December 17 2016.Still I didn't receive my result.I contacted them many times but I am getting same reply that my result will be published soon.Now its about 4 months since I wrote my exam.I have lost many opportunities of immigration because of this irresponsible behaviour from the council.I m so depressed and stressed. I don't know what to do....
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ajayaj
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Delay in sending official scores to universities

Address:New Delhi, Delhi

Hi, I had personally visited British Council, Delhi office to request delivery of my IELTS score via courier i.e 1250 bucks option on 15th Jan 2014 to one Canadian university. Their executive told me it would take 4-5 working days to process and they would text/email me the tracking code. Since then i have been following up with them daily over phone calls, but they are not able to give a proper response on the delays.Its already 27th...
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prabhjeet1990
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Delay in IELTS scorecard

Hiii, My ielts exam dated on 26 october 2013 and result out on 8 november 2013. I have been calling to BC for last many days regarding the issue of delay of dispatching my ielts scorecard. I was informed that scorecard had been dispatched on 29 november and Bluedart, courier partner failed to deliver due to unknown reasons & checked all tracking details.address provided is correct . i called up BC for same and i am waiting ...waiting...waiting......
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