Coolwinks Complaints & Reviews

Concerning about order number CW[protected], as informed by coolwinks that my shipment has been lost by the courier partner, and refund has been initiated. But yet not reflect in my bank account...

I have order a specs on 28th September, 2021 and received after almost 13-14 days, after i checked the power was somehow not appropriate till then their app got deleted from playstore and their website was under maintenance since 2-3october till date i e 1st November, 2021. I tried to connect through call and requested to issue a return requested, and Sukhwinder i guess he said he have placed a pickup request on my adress and after pickup...

Hi - Please help me that I have purchased a eye glasses from coolwinks in the month of April 21, but the frame material was very poor that the frame has been broken without force.

Now they are refusing to replace frame as well while I am ready to pay for frame....

Coolwinks is a really bad company in which they provided me bad quality product ( recived used and damage in right lense on top corner side) dat I already returned back to them on 7 September 2021 still the status of return date is incorrect showing me 1jan0000 what a fraud is going on by this company I really don't know but I need help to send them a warning letter to give my money back that I spent on the product as I already returned it...

We order spects from coolwinks website on 27 July 2021 and thought that it will take 2 to 3 days as there was no ETA mentioned. Since then we been following up and they say that it will delivered in 2 days but that never happened. Without spects its so difficult to manage. ORDER ID: CW[protected]...

I received the wrong product from coolwinks and complained about this to coolwinks. They placed a return request and I returned the same product which I received because it was different and also of too poor quality that it was not even worth rupees 100 but they charged me Rs.1700 for that. But even after reaching the product to their warehouse, they didn't even start the process of quality check for 3 days. After complaining to the customer...

I have purchased my spectacle from cookwinks on 3rd Feb, 2021. Today it's coating turns yellowish and whole things looks yellowish while wearing it. I have purchased high quality premium lens for this having 1 year warranty. I didn't get any customer support.
Order ID : CW[protected]...

Hi,
I have purchase my spectacles from Coolwinks, Order No. CW[protected] DATED: 30TH DEC. 2020. And in just 50 days it got broken upon logging complaint with their Support Desk they have out rightly denied for any resolution. Then i have escalated the matter with their Grievance & Nodal Officer over the Email. After 02 Days i got the reply from their Grievance Office Mr. Kapil Raghav, [protected] to get in touch with Support...

Coolwinks is a really bad company in which they provided me wrong product ( wrong frame) dat I already returned back to them on 14th January 2021 still the status of return date is incorrect showing me 1jan0000 what a fraud is going on by this company I really don't know but I need help to send them a warning letter to give my money back that I spended on the product as I already returned it back so need my money back now ASAP my name is...

Coolwinks is one of the worst application. With the complete fraud system. There application is not at all reliable. They cheat customer by providing false information about their lenses features and above all this there is nobody who could resolve your problem and understand your Grievances. Ordering from Coolwinks is nothing but wasting your time, money and energy.as I got the damaged lense from left side and even after returning the product...

I got injured by using coolwinks computer glasses.they said we have no return policy is over.but they cheat me by sending cheap quality of specs .I reached them but no use they said no means no.glasses and frame too worst quality.please teach them a lession.i lost my money by believing them.please I need justice.i need replacement for the inconveniences.i need compensation.please bann like that fake sites they cheat customers.i need compensation....

Have ordered photochomic rimless eyeglasses in coolwinks and delivered on 22th September. The frame was broken on 13th October. The frame was broken within a month. Order id : CW[protected]
what do i need to do?...

I placed an order from coolwinks on 24th July which was delivered to me on 30 july.
When I found the wrong product in the box, the man called coolwinks, he asked what issue you are having. I told that I had recive the product incorrectly.
He said, okay you return self, We will refund you.
Then when the product was delivered to them, their tone changed. Now they are saying that the product is wrong so they will not give...

I placed one order in coolwinks on august 1st my order number is cw[protected]
I placed two eye frames but i received only one frame i paid 1960/- rs i raided a concern, but still now coolwinks agents are not in a position to answer my issue

Whenever i call they are simply asking 24-48hrs time we need...

I feel coolwinks executives aren't listening or understanding my situation and issues.
The query is related to the past order with this order and i am explaining it to you. The order delivered to my parents on 17th july evening. I told my father to keep it on my draws where i use to keep eyeglasses. Further my mom asked to return it as i wasn't at home so that i can check it and on her advice i placed a return for the order....

Coolwinks is eyeglasses maker company, now they are doing fraud with thousands of customers.
Please don't buy anything from coolwinks. They're not ready to give you refund if you returned your product.

They did same with me, i won't shop from coolwinks. They're not refunded my hard earned 2k

Don't buy anything from this brand...

Coolwink lotted me
Coolwinks haras and bother me very much
I[censored] not refund me my one specs amount or specs i shall complaint against coolwinks on consumer court portal and wrote a letter to pgportal in right of consumer forum
Cw[protected] order item missed
Here i sent u a mail 6 may 2020 was unlucky for me
I got received my order with missed item
I was only one specs received it was e12c4112br...

While purchasing sunglass from coolwinks the amount of rs 266 deducted from my account, but coolwinks saying that they didn't get the payment.
I done the payment through phonepe upi.
I also talked with phonepe. They confirmed that amount successfully credited to the merchant.
I lost my rs 266. Kindly, help to refund my money.

Transaction date: 30/11/2019
Amount: 266
Phonepe txn id: p1911302048277390345400br...

Dear sir.. Date 01/12/2019 my order in: cw[protected] www.coolwinks.com order amount 1, 036 rs i am, order cancel coolwinks my refund amount 411, (I am question coolwinks helpline number reply paytm first membership amount 625 paytm first membership code expected already i am talk paytm first membership already accept so please my amount refund please) call but not refund my amount returns so please my amount refund help my all details...

I had a voucher from gp and i used them for purchase via coolwinks, but they didn't delivered the product, saying my number was not reachable and i made a call and gave another number. Now they returned my order. So, i expected a refund, but they are taking 40% of my payment. I have at least made 8 calls. Its pretty sure that this is not the way to treat a customer and hence i need my money back. Or my product. Shopping with this company...