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Customer satisfaction rating: 86%
166
COMPLAINTS
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Credit Card Complaints & Reviews

[Resolved]

I AM CREDIT CARD HOLDER OF YOUR BANK. TODAY I RECEIVED A SMS THAT RS 8379.52/- HAS PAYMENT PENDING IN MY CREDIT CARD . BUT I HAVE NOT MADE ANY TRANSACTION . PLEASE DO NOT DEBIT MY ACCOUNT AS I NEVER CONSENTED FOR ANY SCHEME WHATSOEVER. THE TELEPHONIC TALK OF DATE WAS INFORMATIVE IN NATURE AND I NEVER CONSENTED TO DEBIT MY ACCOUNT. I PLACE MY RESENTMENT IN THIS REGARD AND SUCH TYPE OF SALE GIMMICKS FROM CALL CENTRE PEOPLE REPORTEDLY FROM YOUR BANK WILL DEFINATELY JEOPARDISE THE IMAGE AND REPUTATION OF THE BANK AS EVEN THE PHONE BANKING OFFICER WAS HELPLESS TO SAY TILL THE AMOUNT IS BILLED IN MY ACCOUNT. PLEASE LOOK INTO THE MATTER AND CONFIRM THROUGH MAIL THAT YOU HAVE NOT DEBITED THE AFORESAID AMOUNT. ANY BANKER IN THE WORLD DO NOT HAVE ANY RIGHT TO DEBIT THE ACCOUNT OF ITS CUSTOMER WITHOUT ITS BONAFIDE MANDATE AND AUTHORITY
RAJESH FROM CHENNAI
MOB NO : [protected] .
MY CREDIT CARD ACCOUNT NO : [protected]
Complaint marked as Resolved Aug 14, 2020
SASIKUMAR SUBRAMANIYAN K.C
BLDG NO.13/564B
KULANGARA HOUSE
MATHANAPARAMBIL HOUSE
MANJUMMEL P.O
COCHIN-683501


SUB:- REVERSAL OF MY BARCLAY CARD PRIORITY CIRCLE Rs.6000/-

. My Barclay credit card no is [protected]

I received a call on my mobile ([protected]) from your executive on
30-9-08 at 11.32 a.m from the telephone no.[protected]. I have the recorded telephonic talk of your executive and can produce the cd if required to you. The executive informed me about some offer but after the call I told him that I have to think over it and I didn’t give any confirmation to the same. He assured me that he will not debit any amount to my account without my confirmation. He also told me that I would be receiveing a letter from Barclay Card priority circle within 14 days and after reading all the terms and conditions I have to give a call as a confirmation to the offer then only it will be debited to my account. But till now I have not received any such letters from your bank.

I received a sms on 7-10-08 at 1.15 p.m stating that

“WELCOME TO BARCLAY CARD PRIORITY CIRCLE A CLUB FOR SELECTED MEMBER LIKE YOU SPECIAL BENEFITS LIKE CASH BACK, HOLIDAYS, A WELCOME LETTER ON ITS WAY.PLEASE CALL ON[protected] IF YOU DON’T RECEIVE THE WELCOME LETTER IN THE NEXT 7 DAYS”

On[protected]Saturday) I was shocked to receive a sms stating that an amount of Rs.60741 (Rs.6000+ service tax741) has been debited to my account
On 12.10.08 (Sunday) I was not in station to give a complaint regading this

After seeing this I had given a call on[protected]Monday) to the call centre & asked how it was debited to my account t without my consent and lodged a complaint .They told me that they will forward it to the concerned department.

I received a STATEMENT ON 22-10-08 and saw that Rs.6000 with servicetax 741 has been debited to my account with the dated 30-9-08.(It is very clear that it was the same day which your executive has talked with me and it is the same day that it has been debited to my account).Again I had given a call on 23-10-08 lodged a conplain and received a reference no-154987 from the call centre. I have given a call to Chennai Barclay Card priority Centre (ph[protected] stating to cancel the same amount.I also checked with your call centre people on the same day whether I should make any payment since my due date falls on 28-10-08 . But your people told me that you should make the minimum amount payment of Rs.340/- to avoid late payment charges.I once again confirmed to them that by paying the minimum amount you should not take that I am confirming the offer to you( of Rs.6000/-).Your people told me that they will not do so and that that amount will be reversed in the next statement.and so I pad the amount of rs 340- /- by way of cheq no 424872 dated 23.10.08 at canara bank panapally nagar branch
At drop box phothans video libery . they told me to call them after 72 hours

Again after 72 hours on 29-10-08 I lodged a complain to your Mumbai office (ph_[protected] I called up Chennai office also ).They asked me to call after 3 days The Mumbai office people told me call on Saturday (after 3 working days).When I called on 1-11-08 to your Mumbai office and found shocking to hear that they cannot wave out this payment

I am mentally veryupset with your banks behaviour with me .Kindly take this matter very seroious and urgent and wave of my amount of Rs.6000/- with the service tax


Otherwise I have to take up this matter to the court of law and.Also I will report the matter to the RBI credit card complaint wing, and report to the editor to all the newspapers.

Thanking you 3.11.2008
Sasikumar

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    [Resolved]

    Hi, I am not totally statified with the service I am getting from you people. I am a regular paying members of your
    credit card no. [protected].Please find the detail reasons below:

    1. Unnecessary charges have been made from your bank without my notice.

    2. I have made a balance transfer 4 months back, for that reason I have been told that I can use the rest
    of my credit amount during my repayement of this amount. But when I used it, you have made some finance charges. I regularly

    use it for every transaction during a month. If I would have known that I should not have asked for a balance transfer.

    3. I am also concerned about the money recovery departement. You should appoint some educated perosns there who can talk
    to a perosn by knowing the reasons of not making the payment. Today (01.12.2008), I have recieved a call from Mumbai
    at 1.52 PM and the executive doesn, t even know how to talk to a customer. How she has been placed in that concerned
    department where you need to maintain the relationship with the customer and to get the money as well from him/her,
    because it hampers your brand name in the market. The person can utilise his mind and skills to convince the customer
    for the payment as its not about recovering the money, it, s about keeping relationship with them also. As a International

    legal Consultant cum advisor I know all the rules and regulations that can be taken against the bank and the executive for

    this ridiculous activity.I need a proper answer for this. I want you take necessary action against that executive. I had

    already clarified the problems with the customer care and they have confirmed me that the extra charges made in my account

    will be credited and will be reflected in my next statement and I have told them that I will be making my payment after

    receiving my next statement only. After explaining all these things to the executive also she had told me so many rude things

    which I never accept. I know, I have used the amount means I need to pay, but in a legal way. That doesnt mean whatever you

    tell me I will pay that. This is my biggest concern to take necessary action regarding this.

    4. Customer is the king, i beleive this as I am into consulting also. So, please appoint some well and educated people in the
    recovery departenment who must know how to talk to people by going through their profile and credit history. I think, thats
    why I have provided my total details to you.

    I will definitely be happy if you call me and expalin me about my concerns. Yes, One more thing, I dont want a single call

    from you pople regarding my payment to the bank. As a valued customer of your bank I know that I need to make the payment.

    You can check my credit history with your bank. After that I also dont want to use your credit card and I will close my

    account. Yes, of course I will pay the total money then I will close my account. Please do the needful accordingly.

    Otherwise, I will file a case against the bank and the executive who had called me. I haev all the proofs with me.

    Waiting for your quick and considerable response.

    Thanks & Regards,
    Binayak Panigrahi
    New Delhi, India
    Hand Phone Number: [protected]
    Complaint marked as Resolved Aug 14, 2020

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      [Resolved]

      pl revert fate of my application reference no [protected] immediately.
      i was informed that i will be delivered the card with in 20 days.
      in case the same is not processed my application should be regarded as cancelled.
      thanks
      swatantra arora
      Complaint marked as Resolved Aug 14, 2020
      Dear sir/madam,
      two of your representatives took an order to give me credit card and filled up the form. they have been given a traced and xerox copy of my another credit card of ICICI bank for the records. after that, a confirmation call from your office has been recieved by me. since, the 4 months have been passed but you have never send me the said credit card.
      Kindly look into the matter why the card has not been dispatched yet?
      Dr. Kaushal Sharma
      I have been allotted sbi credit card No.[protected]. But till now I have not received the card. However I have been provided with a loan of Rs.7, 500/- and I have received a statement for it. If I donot make the payment again I need to pay interest and late payment charges, therefore, I dropped a cheque for Rs.7, 724/-. Surprisingly, I have received a statement dt.15th December, 2008 asking me to pay a sum of Rs.75.81 Ps. I donot know the reason what for that I have to pay.

      Kindly see that I shall be provided with a card and secondly, I should know the reason what for I need to pay Rs.75.81 Ps when I am not in receipt of the credit card. What are those charges

      I.V.RADHAKRISHNA MURTHY
      1-1-523/B/3, STREET NO-6,
      GANDHINAGAR,
      HYDERABAD-500 080

      MY CELL NO.[protected]

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        [Resolved]

        Dear Sir
        I am holding a ICICI credit card No [protected].
        My name is wrongly endorsed as ATUL DIGAMBER.
        The correct name is ATUL D NANDEDKAR.
        I have opted for upgradation to FUTURE card and the new card is being issued to
        me shortly.
        I kindly request you to endorse the correct name on my future card.
        Thanking you

        yours sincerely
        Atul D Nandedkar
        Complaint marked as Resolved Aug 14, 2020

        Credit Card — name correction

        there is a mistake in the name of my addition credit card
        i want it to be corrected as Cecelia N Nerurkar instead of cecedaya
        my card number is [protected]
        my email id is [protected]@yahoo.com

        kindly do the correction as soon as possible

        from
        Neelam P Nerurkar
        card no [protected]

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          [Resolved]

          dear sir/madam

          i have applied for barklay credit card on nearly 4 days back.and i got massage on my mobile no. on 24/09/08.
          in which given reference no.is.[protected] for tracking the application through online.but when i log on the website for tracking then
          no such formate is available for the same.after passing nearly 40 days no any correspondance has done.
          so now i am requesting to you to cancell my application for credit card. thanking you



          name: prakash chand
          email:- [protected]@gmail.com
          mob.no.-[protected]
          Complaint marked as Resolved Aug 14, 2020
          i just dun want to add another brick in the wall by saying that express it is the worst courier service i have ever seen in my life. i know writing all this and saying that all the customer committments they make fails will not going to add any shame on express it as they already have gained such an reputation that they can never be improved upon.

          i have my courier booked wid Awb # [protected] never reached me and when i have tracked my shipment on the web- page non-delivery and under performance is covered by such a dumb explanation i.e. Exception: Extension Number Not Given

          anewys just want to publish that everbody who reads this message of mine please do not use IT express for any kind of shipments
          MY NAME IS HARSH SARASWAT.I HAVE APPLIED FOR A CREDIT CARD 100 DAYS AGO.BUT TILL NOW I AM NOT GETTING MY CARD.I HAVE TO LEAVE THIS CITY THIS WEEK.SO NOW I WANT TO CANCEL MY APPLICATION FOR CREDIT CARD.IN THIS REGARD, I HAVE SENT SO MANY MAILS TO THEM, BUT NO RESPONSE IS COMING FROM THEM.TILL NOW I AM NOT SURE WHETHER THE CARD IS COMING OR NOT, SO COULD YOU PLEASE HELP ME.



          WITH REGARDS,
          HARSH SARASWAT
          MOB:-[protected]
          harsh.[protected]@tcs.com
          MY NAME IS HARSH SARASWAT.I HAVE APPLIED FOR A CREDIT CARD 50 DAYS AGO.BUT TILL NOW I AM NOT GETTING MY CARD.I HAVE TO LEAVE THIS CITY THIS WEEK.SO NOW I WANT TO CANCEL MY APPLICATION FOR CREDIT CARD.IN THIS REGARD, I HAVE SENT SO MANY MAILS TO THEM, BUT NO RESPONSE IS COMING FROM THEM.TILL NOW I AM NOT SURE WHETHER THE CARD IS COMING OR NOT, SO COULD YOU PLEASE HELP ME.



          WITH REGARDS,
          HARSH SARASWAT
          MOB:-[protected]
          harsh.[protected]@tcs.com
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          dear sir/madam
          i have applied for barklay credit card on nearly 4 days back.and i got massage on my mobile no. on 24/09/08.
          in which given reference no.is.[protected] for tracking the application through online.but when i log on the website for tracking then
          no such formate is available for the same.after passing nearly 40 days no any correspondance has done.
          so now i am requesting to you to cancell my application for credit card. thanking you



          name: prakash chand
          email:- [protected]@gmail.com
          mob.no.-[protected]
          Sir,
          About 15 days back I received a call from your call centre that my credit card is being delivered either at home or office address. Today dated 04.02.2010 I spoke to Ms Rubia at 10.45 hrs on telephone No.[protected]. She replied that my application has been declined and reason not known to her. She was also unable to tell my application number. Therefore you are requested to intimate me why my application has been rejected.
          Ravinder Sharma
          468/9, Shiv Puri Gurgaon. 122001. Mother`s Name Rama Rani.
          Ph:[protected]R)
          [protected]M)
          Date of Birth 31.07.1959.

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            [Resolved]

            Dear sir,
            I had applied for credit card during last month. It has been approved by your bank and even despatched the card to my home address, but during verification itself I have clarified to your verifying officer to send me the card to my official address, but your bank has despatched the card to my home address. But i could not be delivered to me because of sudden change of residence. However, I had contacted the customer care for change of address and redespatch of the credit card for my new communication address.
            I have received a confirmation letter of change of address from your bank today, but till now I did'nt receive the credit card till date.
            Please look into this matter and confirm me about my status of credit card via my e-mail address
            Complaint marked as Resolved Aug 14, 2020
            MY NAME IS NEERAJ CAHUHAN AND ITS MY 4TH TIME WHAN AM SENDING THIS MAIL AND I HAVE NO RESPONCE TILL NOW.MY PROBLEM IS THAT I RECEIVED A SMS 2ND TIME FROM AXIS BANK THAT "YOUR CARD XXXX 1732 HAS BEEN RETURN BACK TO THE BANK".AND REALY NO BODY CAME TO ME TO DELIVER MY CREDIT CARD.PLEASE TELL ME WHAT I HAVE TO DO.THIS IS [protected] MY MOBILE NO.AND AM REQUESTING TO PLEASE SEND ME A EMAIL OR CALL ME.
            MY NAME IS RAKESH KUMAR MISHRA AND ITS MY 2ND TIME WHAN AM SENDING THIS MAIL AND I HAVE NO RESPONCE TILL NOW.MY PROBLEM IS THAT I RECEIVED A SMS 2ND TIME FROM AXIS BANK THAT "YOUR CARD XXXX 4734 HAS BEEN RETURN BACK TO THE BANK".DUE TO WRONG POSTAL ADDRESS.PLEASE TELL ME WHAT I HAVE TO DO.THIS IS [protected] MY MOBILE NO.AND AM REQUESTING TO PLEASE SEND ME A EMAIL OR CALL ME.
            MY POSTAL ADDRESS- RAKESH KUMAR MISHRA C/OTTL GUEST HOUSE, H/NO-140/7-8,AWAS VIKAS COLONY(NEAR POLICE LINE),RUDRAPUR,UDHAM SINGH NAGAR,UTTARAKHAND,263153
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            i applied for the credit card one month ago.
            i received a call from blue dart that ur credit card
            is received.i got the password for the withdrawl of the money
            for the same credit card bt i yet didnt got the credit card
            Hi
            I have received a credit card but on that day i did'nt had any ID proof to give so after that almost it is over one week nobody is coming, how to contact the helpdesk do that i can get my Credit card


            Regards
            Praveen
            [protected]
            Respected Sir,
            With due respect I RHITOBROTO GUPTA of 3, Raja Gopi Mohan Street, Kolkata-700006 (Land mark- Scottish church school - BEADON STREET ) DATE OF BIRTH - 31/10/1979, like to state you that due to wrong printting of mailling address in your books & forms (Postal pin -700065) I am not able to receive the Credit card from you whose no is - [protected], which is issued in favour of me & confrmed on 26/02/2008 in mob no- [protected] but from that date I already sends so many Fax-es to you quoting my wright mailling address, all sending was rulled out by your Customer care cell ( but the PIN no of the credit card was already received by me ) please look into this matter & comfrmed me about the same on the basis of which I will not try for the card again. Thanks in advance
            I have applied card four months back, I have not received the card so far. Whereas I have received twice the confidential password and many sales promotioin mailes by post.
            i am surprised how come you could send the mailers and passwod that too twice without havingsend the card.
            pl. respond to this mail
            Dear sir
            I had applied for the credit card three months back. One of your executive came and collected all the documents.
            four times they had called for the enquiery. On Sep24th also they called. It is really irretating. Pls cancle my application & do the needfull. I dont want them to call me again and again.
            Rgds
            Thimmaiah
            Hi
            I have applied for credit card on 1st of Sep and i received sms on 16th of sep2008 that with in 21 days, revert back but till now no information. My ref number [protected] Please proviode the status.

            Regards
            srihari.p
            this is to inform you that i have not recived my credit card. i have send my application on dated 15.09.08 and you also send me a sms on dated 21.09.08 that the will received you within 21 days. please do the needful.
            dear sir,

            my name is santhosh i am applied of loan that executive tell that u r in cbil and u have 5 credit card cards and 2 loans but i have 1 personal loan i have no credit card pls tell me how to remove my name cbil
            Sub: cbil negative
            Dear Sir,
            My name is santhosh I am applied of loan that executive tell that u r in cbil and u have 5 credit card cards and 2 loans, But i have 1 personal loan, I have no credit card .

            I want to know why my name is under negative...I do not have any bad loans any bad credit card payments... I need a justification and source as to which bank rated me cbil negative... Please remove it and advise me or suggest the course of action.
            I will give my full details
            Name : Arji MOHAN SANTHOSH KUMAR
            DOB : [protected]
            PAN NO : AKBPA7613A
            I had applied for a credit card from Standard Chartered Bank under the name, Kaushik Birmiwal, almost 3 months back. I received an SMS saying that my application was under process with reference number as #FMA9435TVV01. Till date I have not received any communication from the bank on the credit card. I had even submitted a complaint on the bank's website to which I have had no response even as weeks have gone by.

            Please look into the matter at the earliest.

            Regards
            Kaushik Birmiwal
            [protected]

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              Dear Sir,

              Please send my credit card statement every month on email & by currior.

              thanks,...
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              [Resolved]

              Sub: - Barclaycard Account statement for Barclay Gold Card no [protected]
              Ref: - Ref No [protected].

              Sir,

              With reference to above please find enclosed herewith your statement copy, where I have been asked to pay Rs. 6213.31 before[protected]. In this regards I have to state that neither I purchased nor I have withdrawn any single Rupees with this card. I have also state that.
              - You have not mentioned Barclaycard priority circle fees on earlier statement and send these fees with late fees and service tax etc.
              - I have never applied your credit card.
              - I have not accepted any of your schemes and I have not received any relevant documents regarding any scheme. More over I am not at all interested any of your schemes.
              - Looking to the your administrative mismanagement and harassment of your representative I am not interested to continue your credit card and directed to CANCELL this gold card with immediate effect on your record. I will not responsible for this gold card.


              You are also here by informed that there should not be any single phone from your Mumbai and Delhi office, as they are continually harassing me on my personal Mobile at any time. These are all informed to your customer care department frequently.

              I here by also informed to you, If this all will continue I will have to lodge complaint in “Consumer Protection Act” and Reserve Bank of India. This may be noted.



              M.R.Macwana
              Barclay Gold Card no [protected]
              Complaint marked as Resolved Aug 14, 2020
              Please send us the Credit Card Statements for the months of March, April and May 2008 as we very urgently require these for IT purpose.


              Please we oblige.


              Sardar Khan
              Card No. [protected]

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                [Resolved]

                Hi Sir/Madam,

                I Rahul Sehgal, Advocate (Rgistered Under State Bar Council of the Madhya Pradesh Registration No. 3039/2006) Salaried Account Holder [protected] of your bank in your branch code 0539(pune, Maharashtra) want to just inform you this is the second time(4th August 2008, My Application No.CC[protected] i have applied for the Platinum Card firstly, i have applied in the month of November 2007 through your agent Parvesh Phone No.[protected] but after repeatedly inquirying about my status of the credit card i have not got the healthy response and this is the second time i think by applying to ur institution i have made a blunder mistake .So now i am not in a mood to take ur Card. So please now i want my all the documents back because i think u can misuse with my documents. My documents which i have given to ur agent are PAN Card, My 6 months salary slip, My two passport size photo and my office identity card.
                So please return my documents otherwise i will have to move to the Consumer Forum or will have to Lodge the complaint against the HDFC bank Credit Card Manager and Parvesh (Agent of the HDFC bank).
                My Contact Number [protected].
                Please reply me soon.

                Regards,
                Rahul Sehgal (Advocate)
                Rgistered Under State Bar Council of the Madhya Pradesh
                Registration No. 3039/2006
                Complaint marked as Resolved Aug 14, 2020

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                  [Resolved]

                  I made a purchase of 19000 Rs. on 11th Aug, 08. For the same purchase i already requested for EMI option but it is still not activated. At the same time there are finance and other extra charges reflacted on my credit card stament...

                  I am following the request status from last 2 months but still it is not solve.. Pl do the needful (activate EMI option) as earliest...

                  Credit Card no. [protected].
                  Complaint marked as Resolved Aug 14, 2020

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