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Dineout Complaints & Reviews

V
vinodgauri
from Noida, Uttar Pradesh
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refund from dineout of rs5046

Website:www.dineout.co.in

Sir,
I made a reservation through dineout app on 19th july 2019, at 2 places, the junkyard cafe and teddy boy (Booking id do5708607, do5711694). It was my mom's birthday, so we planned to go out.
We went to the junkyard cafe, there i redeemed my gourmet passport coupons, when the waiter issued me the bill, by applying all the discounts the bill amount was 7452. Then i made a transaction of rs 7452 at teddy boy (Charged by rbl...
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V
Varun Raheja.1987
from Mumbai, Maharashtra
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booking reserved but denied table at restaurant

Address:Indore, Madhya Pradesh, 452001

Booked a table for 2 through dineout app. But the restaurant did not allow discount on dineout. The manager told that they have only 5 bookings on offer which has already been serviced and hence i could not take dinner through dineout.

Please arrange to remove the restaurant at the earliest so that other users do not face the same issue again.

Booking details:
Booking id: do6352672
Name: varunbr...
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A
Anil2214
from Delhi, Delhi
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refund-328260

Address:ANJAIAH NAGAR, OPP. JAYABHERI KAMAN, Hyderabad, Andhra Pradesh, 500032

Company: dineout
Date of the incident: 18/08/2019

Incident:

I had booked a table at arena eleven, sln terminus hyderabad restaurant and did payment through dineout pay before going to the restaurant. When i reached to the place, restaurant manager rejected the payment which was done earlier because he would like to have payments at his presence. Immediately, approached the customer care of dineout app,...
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A
Anonymous_14
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

about the girf deal

Address:Mumbai City, Maharashtra, 400078
Website:Dineout.co.in

I've lodged a complaint on 15th august regarding the girf deal i purchased for rainforest restaurant for 15th august. The restaurant refused to accept the deal and i had to pay the complete bill and also the amount for the purchasing the coupon from dineout. I'm at a big loss at this stage.
I was informed on 16th august that my complaint has been escalated and will get back to me in 7 days time. I waited and then after a week they...
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N
Nikhila R
from Bengaluru, Karnataka
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refund not done

I paid 2250 approx for the booking at one of the restaurants.. However when i selected dineout pay, it didnt give me date. This is first time i am using the app and was not aware f how to use it. From past 2 days i am following up, they are neither refunding the amount or booking it for the said date. My money is gone and all they say is they are looking into it. I would never recommend this app to anyone....
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A
A L Martin
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund

Address:Chennai, Tamil Nadu
Website:Dineout

I made payment of rs. 908 through sbi net banking to dineout portal on 16 august 2019 for lunch buffet vide id-order 6781947 inbazaar, pallikaranai, chennai. Though the amount had been debited in my a/c, dineout did not confirm my order. When contacted, dineout informed me that the transaction order id-order 6781947 failed ay payment gateway and the amount would reflect back within 7-10 business days automatically in the source account. Even...
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N
Nitin.Tintin
from Hyderabad, Telangana
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dineout - promocash not given to customer

Address:Old vasavinagar, 500015
Website:www.dineout.co.in

Iam a dine out member on online web site. My mobile doesnt support dineout. Spoke to anurag and he told me i will give the promocash online so that u can use it. I got the promocash online but unable to use it. When spoke to them they are now telling it should be used on mobile app which was not told to me.
My 211rs as promocash is now waste and im at a loss wherein i didnt get my promocash which when we booked online through website...
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A
Abilash J M
from Ernakulam, Kerala
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buffet booking

Address:Chill out gril t nagar Chennai, 600018

I was booked a buffet table in chill out grill restaurant on 20 th July and I paid advance amount for the table, and I got the confirmation from the dineout, then I went to hotel on time and i was shocked, that restaurant has been closed and it was under renovation for a month ago I contact the manager of the restaurant and discussed about this issue and he told to me he was informed the dineout a month ago about my renovation work and currently...
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S
shabimirza
from Delhi, Delhi
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unauthorised transaction on my account

Address:PRIUS HEIGHTS PLT NO. 10-11 SECTOR 125 NOIDA, Gautam Buddh Nagar, Uttar Pradesh, 201307
Website:DINEOUT.CO.IN

Shabi mirza have been a member of dinout since september 2016 and have been actively dining out, but off late while i was in cochin and tried to book a restaurant rasoi in fort kochi to my dismay i found out that my acount was used lastly in hyderabad a day earlier on 3rd august for approx 560 rs and my earnings and wallet was used, the account was showing with the name of karthikreddy from hyderabad, the dineout earnings left in the account...
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N
from Hyderabad, Telangana
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no action has been taken even after

Address:C-454 LIG FLATS EAST OF LONI ROAD, SHAHDARA DELHI 110093, New Delhi, Delhi, 110093

I visited one dineout restaurant in my nearby area and made payment through dineout wallet along with cash payment but due to system glitch it went to the wrong restaurant of the same name. I tried reaching dineout customer support on mail and called the support team several times but everytime i am hearing the same response like "we have forwarded the issue to the concerned team the will get back to you".

Its been a week since...
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L
Lohit Suri
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

payment made to wrong restaurant through dineout

Address:3/2, Third floor front, East patel nagar, delhi, New Delhi, Delhi, 110015

We made a payment to pind baluchi rajouri garden incorrectly in place of pind baluchi karol bagh. We lodged a complaint thorough email and got a reference number 254689 but they haven't taken any action. We went to restaurant last sunday and we have provided them the original bill along with payment receipt of the karol bagh restaurant. But still no action has been taken so far. The amount is 1200 which need to be refunded.

Thanks,...
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Shekhar Varshney
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

dineout offer/reservation not considered

Address:New Delhi, Delhi

I have booked a table of 5 at soho bistro and cafe with dineout. At the time of billing, i asked them for dine out booking and offerings. They said they've ended the offerings through dine out few months back.

Then, i asked them why dine out is still taking booking for your cafe and they answered they have intimidated the dine out for no more tie-ups from their side. Finally, they refused the payment through dine out app and...
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H
Hemadri Kathpal
from Delhi, Delhi
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amount of bill was credited twice but they did not refund it.

Address:New Delhi, Delhi

I am Karuna Pareek a dineout customer. I made a booking for 9th March’2019 6:15pm at Imly Rajendra Place outlet and also made a booking for 7:15 at Imly, Karol Bagh outlet. I visited the Karol bagh outlet. While doing payment I made the payment through dineout mistakenly to Imly Rajendra Place outlet through my Transaction ID ORDER3469384 by the name of Karuna Pareek (dineout ID DO4157687) and simultaneously I made payment through dineout...
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Address:New Delhi, Delhi, 110015

Hi,

I have added rs 6000/- in my wallet of dinout for dining expenses, due to some personal reason i haven't used that money for dining. Now i am calling to customer care no @ [protected] on 12/08/2018 @ 14.17 pm for inquiring my as per them they are not allowed to refund the same whether u are using your money or not that too it has expiry of your money also till 2019.

Why these kind of policy has been allowed...
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S
Sarfaraj Ahemed
from Wardha, Maharashtra
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Transaction fail

Address:411001
Website:www.dineout.co.in

Hi made a transaction on 4th Feb 17 with dineout app to reserve a restaurant which got failed. Even after sending multiple emails to the dinout team. My refund has not been initiated. I just get a reply we are looking into it. There is no proper mechanism to work out with all this. I do not where to escalate for this. I have attached the transaction details with this for the failed transaction....
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