Fraazo Complaints & Reviews

Today when I opened my app there showing that session expired and when I reached to fraazo support team they said me to write an email to @fraazosupport and i have written 4 to 5 mails but yet I did not get reply any of them. There also have 393 Rs. In my wallet. Which I can't use it now because my app is not opening, only showing session expired. Please resolve my issue as soon as possible.

Placed order (Ref # 9482306 dated 29th April, 2022) online with FRAAZO for 5 lt Saffola Active and paid Rs.954 online through credit card.
The item was scheduled for delivery on 30th April, 2022 between 7.30 AM to 9.30 AM.
The item was not delivered and the company did not respond to any query, complaints made through chat, phone and email.
They stopped even accepting calls (# [protected]) from customer.
They use...

For one order received double payment and till now not refunded and there is no response from customers care and call centre..

Order no. 8931460
Refunded amount. 21 as fee item got cancelled for that 21rs refund

Same order received by cash by delivery boy..rs 183
Order no 8931180

I ordered for vegetables wherein onion was 16 rs he charge me rs 18 and special offer in coriender 1 rs each 2 items which he did not supplied. their intention is making me fool

Without order being delivered, Fraazo sent me a message saying order was delivered to you by our delivery boy and changed the order status to delivered in the app. I reached out to support and contacted them atleast 50 times for my refund. They did not give any and sent me a fake screenhot saying your refund has been issued. Such a fraud company. Please take severe action against them.

Order ID:-6394604
I ordered veggies and fruits on 25-feb on fraazo app and received order in 90 minutes. But strawberries were mushy, spinach was with worms, cauliflower stale with all brown spots, papaya too small, tender coconuts stale, water melon when was cut was white in color and no taste. I was sent replacement for few things and even that turned out to be useless and stale. When called up customer care executive asked for photo and says it is all usable. AFter charging money for good quality they sent bad quality fruits and veggies and customer care executive also does not support. They cheat people by sending stale fruits and veggies and claim them to be farm fresh.

I had booked an order on fraazo but they did not deliver any items and falsely claimed it to be delivered.The money was paid for all the items from my side through online payment. Even in earlier instance same kind of thing got repeated. Nothing was delivered but in the order it was shown as delivered.The money is never refunded back even after complaining customer care.
There customer care service is worst.No body receives calls nor proper response are received drom their end.The computer randomly answers the questions and no authentic reply is getting generated.I genuinely request the consumer complaint forum to look into the matter and initiate strict action against this company and delivery partners.