General Motors India Complaints & Reviews

I'd purchased a new captiva auto transmission, vehicle no dl1cp 7788 from metro chevrolet in 2013. Later i discovered that the vehicle was 2012 model and sold to me as 2013 model.Initially i experienced pick-up problems and after getting the same checked i was shocked to learn that there was no propeller shaft in my vehicle. Metro technical support staff was surprised too. However they installed the shaft. I'm experiencing whole lot of problems since i have purchased this vehicle.. Most of the time my vehicle is in the service station. At any point of time, some or the other light is on... I have lost confidence and trust in chevrolet, despite the fact that my last two vehicles have been chevrolet.. Manual captiva and optra. I've spent a lot of money.. To the tune of lakhs just to get the problems rectified. A lot of parts have been changed in the garb of being in warranty and the problem remains. Just few days back i received the vehicle back from service.. I paid almost 18000 and today three warning lights are on. Even after 72 hours... There has been no response from your side. This lackadaisical approach goes on to show the insensitivity towards customers' problems. I therefore intend to incorporate auto web portals and major newspapers into exposing what chevrolet india is all about so that further no consumers are cheated by this company. I'll also be taking a legal recourse to settle this issue.

How unfortunate to see that a big company like GM is using cheap stuff in its high end cars. Im vinay from Maharashtra, Nagpur. and i have been facing such problems from the second month of purchase of my cruze 2.0 LTZ...my family owns 7 cars all of different brands, this is my 8th personal car in last 17 years. and i feel so frustrated that every second month there is one or the other problem coming up.. 1. MapMyIndia audio system- maps were old and not working, constant noise when disc played, after too much struggle the system was replaced by MapMyIndia but still the earthing noise persists. 2. Pungent smell from the AC- after turning on the AC there was a bad smell coming out from the AS vent, to my surprise the service center people could never detect that smell and every time cleaned n checked the cooling filters and gave back the car. the problem still persists and i avoid using AC as i cant bear the smell 3. Break Pad problem - at approximately 19000 KM i was told that the break pads have worn out and they need to be replaced. god that is what the GM quality is all about, in other vehicles which i have driven no change of break pads in less than 40000 Km. ( costing 7000/- INR) 4. Steering wheel wobbling problem - first i was told that there is wheel alignment / balancing problem due to bad roads in my city, i got it done from the service center and in next 4 days i was back to square one. to my surprise out of 4 tyres only 1 had the balance intact and rest had fallen down.again usage of inferior quality material by GM. then i was told that the service center would put back the weights for no extra cost. which they did but it lasted for another week. as i again started having the same problem, once again i visited the workshop and was told that the tyres need to be checked and that the person from JK tyres will do the same. the guy from JK tyres checked and informed that out of 4 tyres 3 were having manufacturing defect and i should change minimum 2 for getting smooth drive but for that i would need to pay for the 25% o[censored]sage of the old tyres which was around 5000/- INR. i got the tyres changed but recently i drove out of the city on the highway and the wobbling problem is still the same. 5. Self start making noise- at around 1.7 years of my purchase of this car the self making typical cranking noise i took the car to the dealership and the guys told me that as my daily run is very less the battery is not getting charged properly and that is why the selfstarter is taking load. recently o drove my car 1500 KM and nothing changed the car had early morning starting problem and same cranking noise. after coming back i again visited the dealers workshop and told them and requested them to do a proper check and they did n this time they came up with a new issue saying that the battery draining out and there is an earthing problem. till date its not resolved. 6. CLUTCH PLATE / FLYWHEEL PROBLEM - And now finally when my car has just done 28000 km im hearing a typical noise while pressing the clutch and the dealer is saying the flywheel has to be replaced and due to that even the clutch shall have to be replaced...the flywheel is costing 35000/- INR while the clutch fitting and parts would come up to 21000/- and it would take at least 10 days time... until now all my previous problems are still not resolved and now i have a new one's on my head...god knows what kind of quality checks the GM people are having... GM Needs to take up these issues strongly with the parts suppliers else they will land up in big trouble. and for me i need justice and ill fight until i get it. i have paid 16 Lakhs from my pocket with burden of car loan not to shell out 10-15 k every second month on repairs. regards.. vinay

I own a captiva and is in warranty. I have been getting my car serviced regularly, ironically they have never changed the Air Filter, which I only came to know when TURBO of my car broke down. Now company is not repacing the TURBO under warranty and are fixing blame on me, though I am pleading that it is not possible for me to keep track of these things and it is the responsibility of the respective service center to esure that service is done as per their prescribed guidelines. Can anyone help......................

my chervelote car is having rpm problem since last 24 days and here at desai auotombile authorised dealears in vapi car no gj-15-ad-1836. timely service has been done at the delears end still no reponse even mailed to customer assistance at general motors there also they just rely to the mail that the complain has been registerd and forwreded to desai auotmobile they will attend to me shortly 24 days have gone today i called up the manger at desai auto he said that it will take another 1 month.

DEAR SIR


DATE 19/12/2010 KO MERI GADI NUMBER UKO4F 1328 SPARK LS KA ACCIDENT HO GAYA THA .JIS MAI GADI KE BAHUT SARI PARTS DEMAGE TO GAYE THE . OR APNI GADI MENE AAP KE SERIVE CENTER (ANALYSIS MOTORS PVT.LTD 6TH Km. mile stone, Bareilly road ,gora padao, haldwani- 263139 (uk) india ) mai
karib 2 mahino se di hai or mene cleam kiya tha lekin us pe koi bhi karwahi nahi ho pa rahi hai

MY CLAME NUMBER [protected] PANDING PADA HAI,
US PE AAP KE SERVES CENTER DARA KOI BI KARWAHI NAHI HO PA RAHI HAI JIS KARAN MERA BAHUT SARA NUKSAN TO GAYA HAI MAI ROJ SERIVE CENTER JA JA KAR BAUT PARESAN HO GAYA HU WO LOG ROJ KEHTE HAI KAL AYA YA FIR EK WEEK MAI PATA KARNA. MAI KARIB SERIVE CENTER 100 KM DUR REHTA HU.

SIR AAJ MAI ITNA PARESAN HO CHUKA HU KI AAP KO MAIL KAR SUCHIT KAR RAHA HU.AAP KI ESI SARVES KE KARN HI MUJHE KOI BHI CLAME NAHI MIL PA RAHA HAI.

OR MUJHE LAGTA HAI AAP IS PAR JARUR KARWAHI KAREGE
AND PLZ AAP MUJHE MAIL KAR SUCHIT JARUR KARE YA PHIR MUJHE CALL KAR SUCHIT KARE




THANK YOU


RAJENDER SINGH KURIA

VILLAGE - GETHIA NAINITAL
DIST-- NAINITAL
PHONE NO- [protected]

CLAME NUMBER [protected]

My vehicle was sent to M/S Pashankar Auto Wheels Pvt. Ltd. Pune(service dealer in the city) for an accidental body repair job ( Job card number : 010801 dt.01.10.2010).
The vehicle was delivered to me on 13.10.2010 against invoice number 002761 for INR.9500.00 & undertakeing was also taken from me as vehicle received in good condition. Since the handing over was in the late hours of the evening it was not possible to check evary detail & the undertaking was signed by me on good faith.
Later today I realised & wish to bring the following facts of dsipute to your kind notice.

1. Interiors not cleaned properly.
2. Carpets soaked in water & rubber mats placed on them to hide the same.
3. The Warranty card for Battery given to me during purchase of vehicle bears serial number of the equipment as : 53492 & model number : 2D92.
Whereas, the Battery attached to the vehicle now bears serial number : 73892 & model number : 2D9W.
This clearly indicates calivanising of sapres & parts at dealers end, which is not only bad & un-ethical but also reflects very badly on M/S General Motor's part of control on their dealers & the professionalism.
I would also like to inform you that I had been using Maruti cars parallely for last 6 years, owing two vehicles, one used by my spouse & the other used by my parents, where we have never experienced such bad practices.
All I can say is if any action is not taken on improving such activities, I am never going to recomend GM cars or say good words about GM to any of my friends or colleagues or any one seeking advise.

My car, Optra is at your Kannur (Kerala) service station German Motors. (Ref: KL-13 L 306).

They have diagnosed as engine problem.

The car has done only 35000km. In 2009 i have done 4 service from your authorized German Motors service center at Kannur. The last service done was on Nov 2009.

Due to your centers inefficiency I am experiencing a lot of hardship. Now i am traveling from borrowed car, which is embarrassing and causing a lots of suffering for me.

Its disappointing that in-spite of frequent visit to your authorized center I am undergoing this hardship.

On[protected] I have raised a complain through your call center and also through your official website. The complain ref no is 16997. Till now (4 days passed) no one from GM has got back to me

I await your early reply in this regard.

I had purchased a Spark car in the Oct'2008. Since then it has been driven for only 13,000 kms. I have got the car aligned atleast 3-4 times from GM authorized dealer. I have also logged complaint several times with the authorized workshop that the alignment is continuously out.

The car has already worn out 2 tyres.

Respected sir,

I Mr.Sandeep Prabhakar Parkhe, hereby inform you that, I have purchased TAVERA B4 Vehicle no. MH-12 FC 7725
from your Showroom Talera motors pvt.ltd. at Ganeshkind Road,Shivajinagar,Pune on 27.03.2009,but I did not received any Original Papers
of the said vehiclei.e.RC Book,Insurance Policy,Invoice of the Vehicle till date. As per commitment given by your sales
executive Mr.Robbin Singh,all the accessories given to you in the compensation of delay in registration & wrong registration
of vehicle (i.e. Maharashtra Permit given instead All India permit ).Further he commit that if I bring more costumer for you
he will arrange to give me the said accessories free of cost.

Further I inform you that there is no response from your side from last 8 months.Now Mr.Robbin is now left your office.
There is detailed discussion with Mr.Gokhale & Mr.Sameer working in the said showroom.

In spite of continuous follow up I have not received any positive response from you.hence I need to take legal action
regarding that.

Hence kindly issue me such documents & accessories as early as possible.


Reference : Receipt No. 11276 Dt.14.03.2009


Mr.Sandeep Parkhe
[protected]

I had two incidents, when i had to wait for long time, first when my cars tail lamp broke, then, now i broke my side view mirror, these dealers are having no spares with them...