HappyEasyGo Complaints & Reviews

HappyEasyGo — non-existent customer support and borderline fraud!

 Bhavjoth Anand on Jan 11, 2019
I booked return tickets from chennai to delhi from the happyeasygo website. The booking process was seamless and seemed like the usual ticket booking procedure. I booked the tickets, and the money was debited from my bank. Unlike every other time that i've booked flight tickets online, this particular time i did not receive any mail or message about the details of my tickets, nor did i receive the e-ticket. That worried me, so i called the customer support number mentioned in their website which is apparently "24/7 support". I spoke to one of their representatives, who told me that my ticket wasn't...
Complaint comments  Read comments Complaint category Travel Agents

HappyEasyGo — huge cancellation charges

 umesh84 on Jan 11, 2019
I have cancelled 2 tickets for pune to delhi and vice-versa and they have charge me rs.1500/- for one side for one ticket, even when my tickets travel dates are 3 days and 13 days late from now.
So total they charged me rs.6000/- for cancelling 4 tickets and this is apart from airline cancellation charges.
Worst service ever. Really disappointed.
No travel agency charge such huge cancellation convenience fee.
Beware of there fraud.

Complaint comments  Read comments Complaint category Travel Agents

HappyEasyGo — excess amount take

 Lucky bhabhla on Jan 9, 2019
I fly with ticket amounting rs 27210/- but i have paid to you rs 36520 so difference of rs[protected]=rs 9210/- not provide to me by the m/s happyeasygo. Pls provide my excess amount. I have request many time to m/s happyeasygo but not yet get response also not connect with phone through coustomer care kindly take up my case on priority and provide details to me...
Complaint comments  Read comments [2]Complaint category Airlines

HappyEasyGo — flight booking

 Rashmi J on Jan 8, 2019
Booked an indigo flight ticket through this website on january 5th. The amount for this booking got deducted and i was in an impression that the ticket is booked as i had booked another ticket at the same time for which i received my confirmation. On the day of the flight i. E. 6th january when i was looking for the ticket in my inbox, i could not find any and tried contacting the customer care which did not respond to my calls for a good 1 hour.in the interim i tried calling up the airline which told me they could not see any booking on my name from this portal.
Again called up this agency...
Complaint comments  Read comments Complaint category Airlines

HappyEasyGo — request for an amendment in ticket on 27th dec 2018 : customer service is not helping nor are they reverting with updates

 Pooja1912 on Jan 8, 2019
1. Booked 2 tickets for bangalore mumbai on 27th dec 2018, by mistaken i have mentioned my co-passengers (Yashoda shetty) title as mr. Instead of mrs.
2. Have raise a request immediately for modification, the cs executive said that the same will be done in next 48 hrs.. However the same was not done and no updates were given by them. We raised the query again on 31/12/2018 and received the same reply with no unpdates
3. We also called the jet airlines customer service, they said the modification can be done by happygoeasy.
4. Call centre number no one in responding and calls...
Complaint comments  Read comments [1]Complaint category Airlines

HappyEasyGo — unjustified refund amount on cancellation

 Debarghaya on Jan 8, 2019
I would like to bring attention to the loot which is happening because of which ordinary consumer like us are suffering. I had done the following bookings from the website of happyeasygo.com :-

1. Trip id :[protected]
Shillong to kolkata
Inr 15310.00
Booking date 07/01/2019
(4 adults + 1 infant)

2. Trip id :[protected]
Kolkata - gauhati
Inr 6355.00
Booking date 06/01/2019
(4 adults + 1 infant)

3. Trip id :[protected]
Complaint comments  Read comments Complaint category Travel Agents

HappyEasyGo — flight ticket not received from happyeasygo

 suchee on Jan 5, 2019
1. Booked 2 tickets for bangalore-delhi today and 15, 369 was debited from my credit card.
2. No flight tickets has been booked and no sms intimation has come. Its been over 4 hours now.
3. Call centre number[protected] no one in responding and calls are unanswered for last few hours.
4. Mail id [protected]@happyeasygo.com - are unanswered. Mail and calls are unanswered and its been more than 5 hours now.

I have been cheated of 15369 rs and need immediate refund....
Complaint comments  Read comments [1]Complaint category Airlines

HappyEasyGo — delay in refund against cancelled air ticket

 anupmmtc on Jan 4, 2019
I books an aur ticket on 9th Dec 2018 for journey on 2nd Jan 2019 from Delhi to Bhuvaneshvar (Ticket booking order no.#[protected].

Subsequently, I cancelled the ticket on 12th Dec 2018 and again got a confirmation msg that refund shall be processed within 10-15 days.

But even after lapse of more than 3 week, I did not get the refund.

Many times I tried to contact customer care but it did not fetch any result.

Vide mail dt 29.12.2018, Company replied me that my refund has been processed. But still refund is awaited....
Complaint comments  Read comments Complaint category Airlines

HappyEasyGo — ticket got cancelled but amount not refunded

 [email protected] on Jan 3, 2019
I booked ticked on 2nd jan with happy go for 3rd at 9 pm spice jet which got cancled but amount got debited after confirmation with customer support for its cancellation status and amount refund i booked other ticket for go air 3rd jan 11 pm flight but on 3rd at 5 pm i got confirm ticket mail for cancled ticket and after discussion with customer support i am not updated for its refund clam even not ready to share call record on behalf of which confirmation i took decision to book other ticket....
Complaint comments  Read comments [1]Complaint category Airlines

HappyEasyGo — not received refund

 San123moun on Dec 30, 2018
I had booked a hotel in pondicherry for the date 15/12/18 with happyeasygo. However booking was canceled, after i had made the payment. The company had claimed to initiate a refund, which woild be credited within 10-14 days. However we are yet to receive the refund. Moreover, the customer care is not answering our calls, even on trying multiple times.
Booking id[protected]...
Complaint comments  Read comments Complaint category Travel & Vacations

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