The Senior Manager (Customer Care)
I bought nokia 3230 mobile at Essar Telecom Retail Ltd, choolaimedu, chennai-29, india on 20- JULY-2007 under my poor financial stage.After one month, I had faced few problems like mobile hang, auto reboot. So I went nokia service centre, named as HCL Infosystems ltd, aarthi chamber, anna salai, chennai -06, india.They told, we will resolve the problem, just you will come back after two days.After call confirmation I went to there, but, they given another one mobile without my prior knowledge.I really upset, because my old mobile color is black and new one is other and I never expect this kind of aspect form them.
But I have no other option, So i got it. New mobile IMEI model is : 354553011772340. But after two days only i realised the same problem arised again on new mobile also. but I kept it, because i hate to went that service centre once again
Past six months i have faced 'n' no.of problems.They are, Mobile hang, dead slow, auto reboot, back door problem and so on. So I have went to once again to the same service centre on 10-Mar-08. They collected my mobile and gave job sheet to me on around 10.30 PM.
After two hours over, i got call from service centre and she told your mobile doesn't come under warranty service due to water injection. But I really shocked, because, past six month i took precious extra care on my mobile. Any way i supported myself and went to service centre today 11-Mar-08. They gave my mobile. I collected and went out of the service centre. I switched on my mobile, I highly shocked because, every screen is shaking and shown twice per page.I highly disappointed. I went to once again, they told it's due to water problem, But I haven't been facing this new problem till 10thMar.So they are only responsible for this new problem. But, they are rejected my voice.
Before six month back, i had very good remarks about nokia, but still, ?...
I faced 'n' of problem from my mobile and service centre. If you will n't resolve this kind of problem, i am sorry to say, you will lose your customer one by one