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Zoomcar Complaints & Reviews

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Last updated Mar 12, 2024
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Zoomcar reviews & complaints(5653)

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I
Indistress
Mar 28, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not able to unlock the rented ar

We rented a car on zoomcar, the pickup was at 11 pm, but we could not unlock the car at all, every time the app kept crashing. We tried looking for customer care contact number, but didn't find any working contact number. We tried for one and half hour in the middle of the night. We have paid a lot for 5 days of trip.

Kindly help us resolve this matter....
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C
chandanakatakam
Mar 27, 2024
Mar 27, 2024
This thread was updated on Mar 27, 2024
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Damage of Vehicle TS253666(Hyderabad) by Booking ID "#JPSNCX0VK"

Address:Zoomcar India Private Limited,1st Floor,Anjaneya Technopark,No.147,HAL Old Airport Road,ISRO Colony,Kodihalli,Banglore,Karnataka,560008,India

We had registered our vehicle in ZoomcarHost and the vehicle is Hyundai venue vehicle (Model 2021) and the vehicle was damaged by the customer on August 9th 2023,
We got this damage from Booking ID "#JPSNCX0VK" and is booked by velsuri sriram, it's been 9 months, and the vehicle did not get repaired, and the vehicle is damaged heavily.

And we contacted the vendors (Gadifix) Puneet is the owner of Gadi fix (m.no:[protected])...
+1 photos
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R
Rakshit157
Mar 12, 2024
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Car is live not showing in guest app

Dear team
I have tried many times creating a ticket against my listing in zoomcar but no tickets are created, so my complaint is that my car is live on host app but not show on guest app.
Also no one appears for gps installation and phone lock unlock system.
what is the issue and explain this issue ASAP

My Car No KA19MF8054
My Zoomcar Number is [protected]
Emergency contact [protected]...
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P
Paramesh69
from Hyderabad, Andhra Pradesh
Mar 12, 2024
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Im complaining about the Zoomcar host

I’ve booked a car in the zoom app and the car’s silencer sound was from the beginning of the trip . The trip ends on 9pm march 8, I’ve returned The car at 8pm, the host was very rude towards me and asked me to repair the car and fill the fuel and denied to checkout the trip. I've filled the fuel in the car and l even accepted to submit the issue and I will pay the amount as agreed to the zoom policy but the host still denied to checkout....
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P
piyushRD
Mar 11, 2024
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Mobile Number Change

Hi There,
ZOOMCAR

I need to change my phone number in my zoomcar account because my previous phone number is not in use so now I am not able to login to my account and i need to do bookings . so please help me out for this....
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M
Mahendra23
from Hyderabad, Telangana
Mar 7, 2024
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Invoice not provide

Address:hyderabad

Zoomcar Booking JPSNIEBMB
Date :[protected]:00 AM IST[protected]:00 PM
Car details: Ignis, Hatchback
Car Parking Location - Prashant Apartment, Sindhi Colony, Begumpet, Hyderabad 500003, India
Please send Invoice as soon as possible .

--
With Regards:
Mahendra Singh
Mobile no.- [protected]...
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A
abk12
from Vadodara, Gujarat
Mar 4, 2024
Mar 4, 2024
This thread was updated on Mar 4, 2024
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My refund not received

Address:A-5, Haridham row house, Jokha roas, Vav gam, Kamrej Surat
Website:Zoomcar

Dear Team,

Greetings of the day

I have lot of time try and inform your team, please refund my money as soon as possible.

Please my solve my problem.

Please find the attachment details of my booking and payment details.

Problem: I have booking car but car owner asking I have available please not to come my address because car is under maintenance. So I have canceled...
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S
suthan J
from CHENNAI, Tamil Nadu
Mar 4, 2024
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My vehicle is blocked due to accident

Subject: Request to restore rating and unblock vehicle

Dear ZOOM Team,

TICKET NO 1971586, 1971588


I am writing to request your assistance in restoring my rating and unblocking my vehicle on your platform.

As you may be aware, my vehicle was involved in an accident on 27-SEP-2023 and it was in the garage for four months until 29-JAN-2024. During this period, I had to cancel...
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R
raj84098652
from Chennai, Tamil Nadu
Feb 24, 2024
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Fraud with me by ZoomCar

Address:Chennai

I Have book a car for 3 days they charged me 26078 but they don't delever the car and they are not returning my money....
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C
Chinnu.3939
Feb 24, 2024
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Service issue

Address:gandhi bazar bangalore

Dear Sir.

We have reserved one car through the Zoom app for rental reasons, and we have made the payment in advance.
When we started the trip, the car would not start, so we could contact customer service in Bangalore, but there was no availability, so we emerged and took another mode of transportation, and after the return trip, they asked for an additional fee.

How do I pay there without starting my...
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S
sutmop
Feb 20, 2024
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Not receiving OTP to login

Address:Bengaluru

Hi Team, I've been continuously trying to login to the app and I am not receiving the OTP. My ride time has already started and I am not able to login....
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S
Shubh21
Feb 18, 2024
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Complaint

Website:Zoomcar

Not able to upload selfie during profile verification....
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A
aslam.iapp
Feb 16, 2024
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Unable to upload a selfie for verification

Recently I booked a trip with zoomcars and was asked to upload a few documents and a selfie for verification. I uploaded the documents but every time I tried to upload the selfie the app crashed. i tried getting in touch with customer service but couldn't. My trip starts on 21st Feb and I'm not sure how can I get this fixed if I'm not able to get in touch with their customer care...
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V
veekaas
from Jaipur, Rajasthan
Feb 16, 2024
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Owner of Car provided on rent

Address:Goa

I have hired a rental car in goa. Yesterday it met with an minor accident.
The matter was resolved there only but it was found that car was not 3rd party insured and now owner is demanding money.
We have requested him to claim insurance but he is demanding money instead of insurance claim.
We are getting harrassed.
Need your support.
Ashandeep Sekhon
[protected]...
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N
nikhilk1989
from Mumbai, Maharashtra
Feb 14, 2024
Feb 20, 2024
This thread was updated on Feb 20, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not getting OTP due to which I am not able to login to the app

Address:Mumbai

Hi,

I am trying to login to the app since morning however, I am not getting the OTP even after multiple attempts.

Request you to please look into this asap as i have to manage my booking....
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R
Renesh43
Feb 14, 2024
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Unable to complete verification

Recently for kyc verification i have uploaded aadhar several times but it gets rejected, so am trying to contact them but again no response through the mail and also there's no such contact number as well.
kindly look into the matter thanks...
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S
SiddheshMugdiya
Feb 13, 2024
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Unable to complete my profile verification

I am trying to complete my profile verification from past two days but I am still unable to do so it is already was going to start in 2 hours but it still shown as pending is really high time now and I have to start my journey it's really confusing I request zoomcar to the refund my amount or complete the verification is asap...
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R
RKakde
Feb 13, 2024
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Booking issue

Address:Bangalore

Hi,
I have been a customer of zoomcar for years and this is the first time I'm so disappointed with it. I'm landing in Bangalore tomorrow evening and made a booking on the site as I am not able to login on the app. While I put my number for otp... It goes round and round for hours. I made the booking on the website and I did neither get a sms nor an email with the booking confirmation while my amount has been debited and the website...
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I have booked a car for 29th February 2024 and 1st March 2024 through zoom car app. The app requires completion of profile verification for unlocking the car for the said date. As part of the profile verification, the app requires us to upload a selfie. I have been trying to upload a selfie and due to some technical error in the app the selfie could not be uploaded. I raised a complaint on the chat section of the app, but I have only received...
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Vamshi chinna
from Hyderabad, Telangana
Feb 12, 2024
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The car was not unlocked to start the trip, owner not agreed to take the car

I have booked car on 10th Feb 2024, On 11th Feb 2024 I went to the location to pickup the car and the owner started the procedure in his side and next I have to check in the car in the mobile app and it's showing error and it didn't get unlocked so owner denied to give the car as he said it will not start the car until it get unlocked in the mobile app. Owner also tried in possible ways to unlock but it is not done. So he said don't worry...
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