TUI Complaints & Reviews

Hello sir my name is Calvin joystan lewis, I have a problem with my login Id and password, it always shows mismatch, so I am requesting you sir that please solve this problem, thank you.
Indos: 17HL1011
Email: [protected]@gmail.com...

Right from the start phone service appalling. Can't get through, not right department and no information. They cancelled my cruise 11/03. To date no paypal refund. Problem getting the money back but no issue taking it. Paypal say one touch of a button but this separate department you can't talk to clueless. Just holding onto my money. Don't ever book with this company, a disgrace. Customer service non...

Right from the beginning tui service was appalling. Wait on the phone forever, never the right department and never any information. They cancelled my cruise eventually 1 week before 11/03. To date i still have not had my paypal refund some 8 days later. Excuse a separate department you can't talk to and we have an issue getting money to paypal. Didn't have an issue taking it. Paypal say one touch of a button. Tui just hanging onto money....

Our treatment by tui has been nothing short of disgusting, forget this 28 day reply promise, after much correspondence from us (Six letters of complaint) they finally replied in november 2019 (Six months not 28 days) telling us that they had followed the correct procedure regarding the health care issue... Would we have expected anything less?? We had a contract with tui for a fully functioning holiday, but this fell short of the agreement...

When i called to inquire about booking our holiday, i was told several times during the conversation that i could pay half the deposit immediately (August), the other half about a month later (September) and the outstanding balance she said we could pay by 5th november. I was both surprised and very pleased to know they had given us extra weeks to pay the outstanding amount.

When we made the last payment of the deposits around...

Terrible service and rude staff at the Paradiso Hotel Nessebar, Bulgaria. The TUI representative was off sick most of the week so we could not complain and we were told there wasn't any other rep available. We rang TUI and were told to contact you after the holiday once we got home.
The hotel is not as described online and there is no lobby, bar no facilities in the room except for a small fridge and a kettle, the electric socket hanging...

I was refunded by credit card for the sum of £22.50 for the appalling food served on flight tom 2744 on 9th june 2019. This credit has never been processed. I made an online complaint on17th june 2019 and still have had no response. I sent a letter to chief exec on 16th july, still no response!
I rang yesterday to complaints team and was assured by divyansh that a manager would ring me within the hour and i would receive an email...

We were on a flight from Manchester tom706 to marmaris on the 10th june.
x2 customers were drunk at Manchester airport had to be taken away by airport sercurity this was 2hrs before take off .when we were called to board
are plane these to where by are gate they were on are flight .they as they
tried to get on are plane they where escorted of the plane.

we then boarded the plane and sat down the plane .at...

I bought 2 tickets to go home on the 5 january for 2 people in premium class with extra pay at 1306 $ when we got to belgium at xmas and tryed to check on our tickets home, nobody at tui could find our tickets or wanted to help us, even made us go to airport brussels to tui main office to fix the issue and made us buy 2 new tickets to go gome and fly t another date as nothing g was available //
We feel very taken advantage off, want...

Dear alex mountfield (Customer sevice advisor), ceo friedrich joussen, tui senior management, disney abta and andrew flintham tui managing director,

Well that phone call was a further 10.37 mins of wasted time with tui. Throughout the call alex (Customer service advisor) took hardly any responsibility for tui's side in this. Continuously blaming disney for everything that went wrong. This included you blaming disney for...

In january this year we booked and paid for 2 return flights to la palma departing in december with tui. I received an email in july asking me to phone them as there was a change to our flights. As we were not at home it would have ment a long mobile phone call if tried the email route but without success. It seems they didn’t want to put anything in writing as will become apparent. When we returned home i made the call. I was told that...

We booked a holiday with u we travelled on 4/09/18 from manchester at 8.00 pm we were meant to be on a tui flight but were put on a freebird airline on boarding the flight we waited on the stairwell for around 30 minutes with my 13 month old son wriggling which i struggled with me and my partner had to keep taking turns to hold him and i have carpol tunnel syndrome so struggle carrying my child. After boarding the flight with my partner son...

I ordered lira through your branch at newton aycliffe county durham

On my first visit to the shop it had not been ordered and it was explained to me that they had not wrote the order down, this was not a problem as i was not traveling until the 02.09.18 so i re-ordered for collection today 23.8.18

I went in today to be told they could not get any lira in for me and the girl although she was very nice explained...

When we arrived at the hotel the milnibus dropped us at the bottom of a steep slope saying they could not drive up there. Other more mm in used, cars, lorries negotiated the slope with ease.

We had to drag all the baggage, herd the five young children up the slope in the heat without any help. No rep came with us to book us into the hotel to ensure all was well.

The info the rep gave us at the meeting next...

I am very disappointed in your service i booked a flight from palma to bournemouth and then realised i had made a mistake the following day. I tried to call sunday the lines were busy then system was down then the call centre closed early as a sunday. I am please requesting a refund (Would have been within the 24 hours should your system worked) and now 2 days later they are refusing. I want this escalated please as find this very poor customer...

My family and i flight was from birmingham to jamaica on the 28th of march at 8:45am. After an hour in our journey we was told the plane had to do a emergency landing in london because a window was broken. We had to wait at gatwick airport until 2pm. This was a very stressful experience for my family and i as i was travelling with a 13 weeks old baby. I go on holiday every year, this is my first time travelling tui and i am very disappointed....

On holiday in november 2017, in costa rica. I booked a couple of lovely trips with the tui rep. At the rui palace, and we had a wonderful time. But when i recieved my bank statement on returning to the uk. I found that on the day that i booked my trips with tui. A grand total of four other transactions had been done on my card. I only used that card on holiday to book the trips. So it must have been the rep. Would you please investigate,...

Holiday for a family of 4 20th July to 27th July, ref number 2495722. Saved for months to pay for this holiday and it was the worst experience I have ever had abroad! Hotel was rammed with local other resorts being able to use the facilities, leading to overcrowding with major health and safety issues. Queuing for umbrellas and sun loungers from 6.30am with fights breaking out, for lots to have towels on but not used for the whole day - not...

I have given 22000Rs. of cheque in last week of February 2016 for travel to bankgkok pataya phuket krabi tour to tui fro mid July.
In last week of march 2016 due to change in the dates of Exam of mds following supreme court decision I have approached to cancel the ticket. staff Change i.e. who has taken my booking left the job. Branch Manager ahmedabad has told me I will inform you by mail about cancellation policy. He has not informed...

I booked a holiday to Florida traveling premium on 23/08/14.flight tom145. I booked this holiday in February 2014. I tried to pick the seats on line, but was having trouble so I rang your call centre explained the problem I picked row 4 a & c and the same coming back but on the operate side as I have walking difficulties, I was assured the seats had been selected and he went on and so, d me more insurAnce at the cost of £84.00.i was...

I BOOKED A TOUR FROM TUI COMPANY(KNOWN AS LE PASSAG TO INDIA TOURS AND TRAVELS PVT LIMITED).MY TOUR WAS FROM DELHI TO DARJEELING AND GANGTOK BY AIRWAYS.TOTAL COST OF TOUR WAS 98500 RS.THEY TOLD ME THAT THEY HAVE BOOKED 4 STAR HOTEL FOR ME .THATS WHY TOUR WAS SO EXPENSIVE.BUT ON REACHING DARJEELING I FOUND THE TRUTH ABOUT THIS COMPANY THE RESORT THEY BOOKED FOR ME WAS NOT EVEN A 1 STAR HOTEL.WE TALKED TO THE COMPANY AND THEY DID NOT TOOK ANY...