Utaxi Complaints & Reviews

My name is Neel Masure. Complaint has raised with customer service. On 16/08/2020. I have paid the driver cash as there was problem with digital transaction. But it got deducted from my account and after 2 days 18/08/2020 it got credited to driver account through Google pay. Since then i am chasing with customer service and with driver, I spoke with Sonu in customer service. For confirmation Driver sent me the screenshots of his Google Pay....

This is the worst cab service. This might be the cheapest available in bangalore but only 50 rupees difference from others.
I've tried this 3-4 times and got disappointed always.
- cabs are dirty and stinking
- cab drivers are not professional
- very old vehicles are used, even if ac is on you won't feel it.
- once i booked cab for airport and they called just half an hour ago saying cab will be 1 hour late.br...

I booked cab for bangalore airport and cab came 40 mins late. Also driver took some different route to avoid the toll, which i already paid while booking cab. After that we missed our flight by 5 mins. I called to utaxi and they said they can not do anything on it, it's my mistake that i did not cancel the cab. They directly saying we did not ask you to user our service. Arrogant people. They event don't know how to give service to customer....

I had booked a cab for late night 1:15 am. Even though my booking was confirmed, i didn't get the driver contact details. When i called in the office they were unaware and later in the night they told me that driver had already left the place without informing them. I had struggled a lot in that night to find bus/cab as i didn't get anything at that time. They haven't refunded my amount yet too. Worst service....

I booked a cab to airport on 1st mar and it was canceled as utaxi called and said they did not have the indica which i booked and were asking me to take a sedan for higher amount and also to pay additional for toll charges even though there is no toll for going to airport.

I felt cheated and asked to cancel the booking which. I got cancelation confirmation right after call from utaxi. I was told that the amount of rs 612.75...

It's the worst taxi service in bangalore. Don't book just because it looks cheap. I had 3 bad incidents with them.
Twice they didn't send the cab and i missed my flight. The third time they send me a bigger car that i didnt book and i had to pay for it.
Every time i call them, they make excuses and the staff is very rude, they don't wanna help the customers. They only worry about extracting money from us as possible....

Hello sir /medom
plz don't blame utaxi nd taxi drivers.
once u called to book taxi plz ask full details about ur ride.i[censored]r agree wid the fare details then nly confirm ur booking. it always fare+toll+parking.. k
then blame drivers...
Ex..nw time is 04 pm ur flight timing is around 06pm...still ur in Itpl...driver start the ride above 90km speed means that is rashdrive..
if he started 50km speed means...

I booked a cab from Bangalore to Pondicherry on 13th August 2016 at 3 AM. (Reference no. 263663). I got the drivers details 2 days back and but the same driver did not turned up today. We inquired at the customer care and they did not give any appropriate response and we were left with no cab to go to Pondicherry resulting in we not going to Pondicherry and our rent which we paid for the hotel was non refundable thus loss of money also. Even...

I booked a taxi from utaxi website for airport drop @ 8:00 am from kadubeesanahalli (bellandur) on 7th july. and, the taxi driver called me @7:07 am on 8th jul to pick me up. i asked him to come kadubeesanahalli fly over because he was waiting near to bellandur gate which is 1 km from my place and kadubeesanahalli is my actual pick up location as per booking. and, the driver said that he will come. and, i waited him. finally, the customer...

Hi, i booked a utaxi from airport to mangammanapalya (Bommanahalli) in bangalore. Driver name is syed zabi ([protected]). Driver came 40 minutes late. And he asked me extra fare. I said when i booked why utaxi people said 445+120 (Toll gate fees) but he demanded me 600+ 120. He is saying that no one will come for this much amount so you don't have option. I said in that case i can cancel my trip. He is shouting at me how you will cancel when...

I booked a cab from Utaxi for travel from bangalore airport to electronic city on 4th june 12.15 AM.
The driver asked for 100 rs extra saying that the road in E-city is not good.
When i denied he became violent and threatened me to pay up the amount or it wont be good. He didnt allow me to take my luggage and said that until and unless i pay up 100 rs extra he wouldnt let me go.
The fare was 715 and i paid 820.
The...

I booked a cab from utaxi for travel from bangalore airport to electronic city on 4th june 12.15 am for my parents who were coming from kolkata.
The driver asked for 100 rs extra saying that the road in e-city is not good.
When i denied he became violent and threatened me to pay up the amount or it wont be good. He didnt allow me to take my luggage and said that until and unless i pay up 100 rs extra he wouldnt let me go.br...

We were happily going to start a trip to shirdi along with family. Then i made a mistake by choosing this very uncultured, poor customer serviced cab service called Utaxi. I booked the cab to airport before two days. They sent the driver details the day before. Till this everything is fine. On the day of travel we had a flight to catch at 6 am. For which they close the boarding at 5 am only.. we waited that the driver will come and called...

this is the mail regarding the poor service provided by UTAXI my name is AKHIL ADLAKHA and i have booked a TAXI on tuesday 6th oct 2015 at 15:00 hrs, the taxi should reach to my place at 16:45 sharp but it was 30 mins late due to which i missed my flight at 19:55 as i reached to the airport 25 mins before its departure. In a hurry the driver (MR.JAMEEL PASHA, phone number:[protected]) demanded 750 rupees more from me.i already paid utaxi...

My name is AKHIL ADLAKHA and i have booked a TAXI on tuesday at 15:00 hrs, the taxi should reach to my place at 16:45 sharp but it was 30 mins late due to which i missed my flight at 19:55 as i reached to the airport 25 mins before its departure. In a hurry the driver (MR.JAMEEL PASHA, phone number:[protected]) demanded 750 rupees more from me.i already paid utaxi 565.25 rupees through online payment.(PAYMENT ID:MOJO5a06000J65420568 VIA www.instamojo.com) it...

This is regarding my trip with utaxi from 5th to 7th september. I booked a cab for going to shravanbelogla from bangalore. At the time of booking the prices were different from the prices what the asked me to pay at the end of the journey. They demanded higher prices at the end of the journey. Refund the extra amount you people charged from me of Rs.900...

Hi, I booked a cab from utaxi from airport to HSR layout, Bangalore on 17/10/2014 for 26/10/2014.They confirmed the booking and i got a confirmation message.On 26/10/2014 noon they said that they wont be able to provide a cab, when i pressurized them, they said we'll provide you a cab. After thet i calle them twice and they said ya booking in confirmed. When i reached the airport at 11pm and called them, they said cab will be delayed...