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BYJU's Complaints & Reviews

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Last updated Jan 27, 2023
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

My parents bought a course for 16, 000 bucks for me. Placed the order last night the product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet.
Dec 13, 2018
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    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.
    Dec 13, 2018
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      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      I have received byjus product day before yesterday. Since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort.
      Dec 13, 2018
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        I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe.
        Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.. Its just money making company by giving dummy tab.
        Dec 13, 2018
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          I recently ordered a byjus monthly trail pack for std.10th cbse.
          When i got the delivery, the product I got was 10th icse, which means that I ordered for cbse and i got icse . i called the customer care and they just kept arguing with me that cbse and icse are same and it is a foundation and the portions would be there in it. I said them that the portions are not same then also they just kept arguing with me about the same. Are the customer care people illiterate that they cannot even differ between cbse and icse .
          Dec 13, 2018
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            Tablet is not working properly, videos are getting interrupted in between. Called 2-3 times at customer support, they said you will get a call back from tech team within 24 hours. But i haven't...

            From last 24 hrs i am struggling with this tablet. I have wasted a lot of time on this, moreover its weekend (The only time when you get extra hours to read). How will compensate for this?
            Dec 13, 2018
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              I enrolled with byjus for cat preparation. I took the tablet course with weekend classes. The tablet i recieved for classes never worked and the personal mentor promised was never given. They wasted my complete one year and never gave a single class. Nobody helped me when i called. This is fraud and waste of money and time. Please think before opting for "byjus"
              Dec 13, 2018
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                I ordered 4 tablets of igcse board but the studies provided r not of igcse board... The representative said u hv 15 days to decide u want to continue or not but the guy did not said anything abt from when trail period will start n said when the tablets come u just call me n ill come... Tablets came on 24 nov... I called the guy on 26 nov... But he came on 3rd dec n made the login by himself n said there was some mobile nos issues from their side... He didn't say tht i hv to do all thing by myself nor he said me tht my time period hv started... Now when i dont want to continue they r saying ur time period is over n they r blaming me tht its my fault tht i shd hv seen their things on internet... N the representative is not picking up my call nor reply to my messages or emails from past 3 day's... According to them its been 17 days n the time he logged in all 4 days tablets its been 8 days...
                BYJU's customer support has been notified about the posted complaint.
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                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                  I purchased a test series ias prelims from byjus.com.
                  Even after calling for 7-8 times about refund status and mailing for a confirmation about refund process initiation, they don't assure anything.
                  They are so annoying, every time i call customer care, they say it is in process.
                  Please beware of byjus commercial classes. They are least bothered about students career.
                  Dec 13, 2018
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                    Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest.in fact, they wanted me to dispatch the tablet immediately on a sunday when all the offices were closed. However, they have been unable to pick this tablet up for rectification in last 48 hours. They ask you for money, expect you to run pillar to post while these fools play with your career sending you non-working stuff. I have no time to provide further details. If this does not resolve the problem, i will post details after two months.
                    Dec 13, 2018
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                      I booked class 8th study material with samsung tab last month. They claimed that they take only 7 days for delivery but almost a month passed from the date of delivery then also i didn't got my order. Every time i call them they make different kind of excuses ans assure us with false hopes. I have also made the entire payment at the time of placing the order, now i have lost all the hopes and i feel duped by them.
                      Dec 13, 2018
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                        The byju's online classes is not responding to my continuous complain about their defective app loaded tab which is not working. The tab was sent to me with class 6 sdcard in it and no class 7 app which they say will be sent to me next year. While i have ordered for class 7. Even the sd card that they have sent is not working. Either i want replacement or my hard earned money back.
                        Dec 13, 2018
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                          I placed an order for the course content for 8th standard igcsc (Cambridge board) through the online link provided by the executive of the company. I realised that the product was of icsc and not what i have ordered for.
                          I kept complaining about it to various tiers that the product which i ordered for is not available at all and the sales ppl know very well about it before taking the order. He promised proper readdressal and even after 15 days of the assurance and my continuous follow up nothing happened till now. The company does not even cared to check the fate of the situation.
                          Dec 13, 2018
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                            I got the tablet + sd card for pcmb content for xi and xii std science for my son. The content seems okay. But the app had lots of niggles. The questions pop up randomly unrelated to the video lecture and then jump to a latter part of the video.
                            Called the cs number given to us. It was dead. Mailed to the mentor who was to call back immediately. That didn't work either. The number to sell the product was prompt to respond. Took my complain and was to forward my call to the technical team... Which as it turned out was busy and would call back in 24h. Not good enough if student needs immediate support. Overall not a very satisfying and trustworthy experience. Still in look in period. Very inclined to give it up.
                            Dec 13, 2018
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                              This is to inform you that i've been trying to contact with my mentor since a month or two. But even after repeated calling, all i listen is "press 1 for the call back". I've done it several times but got no calls back! The last time i talked to her was in the month of july. I don't understand the procedure for the queries and phone calls with the prescribed mentors. So it is my sincere request to you that please appoint new mentors for me or ask my mentor to contact with me as i have few questions about my studies in byju's. I hope i won't get to face this problem in future.
                              Dec 12, 2018
                              Complaint marked as Resolved 
                              BYJU's customer support has been notified about the posted complaint.
                              My sun studying in your byjus product. product is best.
                              Because our needs is low, please cancellation the product.
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                                A byju's user preparing for jee mains and advanced. My tab stopped working today so i tried to repair it and in that process i rebooted the software. So i lost all my memory and all apps. Later i installed the byju's app from sd card. The app is asking for a pin for activating the app. I checked the whole box given to me but i can't find the password. So can you please help me.
                                Dec 12, 2018
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                                  Please note that i enrolled my daughter for 8th std package and i paid the fees in full. We got to know after 4 classes that the portions are not icse but cbse. I had placed an order for icse. We sent a note to byjus to withdraw. No one got back to us for 3 months nor they are replacing it. Every area manager needs to check with superiors for refund. It's been a year and no refund so far
                                  Dec 12, 2018
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                                    I ordered the product for jee mains and jee advanced.. Moreover the package was tampered when the marketing guy delivered it at our door step. The pckage did not look new to me or to anyone. It looked liked an old package. The marketing person initially said it would one sd card for both jee mains and jee advanced. It was shocking to see that 2 sd cards (Each 64gb) were given, and the student has to removed and insert, whichever class he needs to learn.
                                    Dec 12, 2018
                                    Complaint marked as Resolved 
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                                      I have already paid in full for class 6 and as per the executive the course should have been delivered with-in 18 to 24 hours.
                                      Its been more than 48 hours now.
                                      I have constantly following up with him and there is no proper response and when i raise the issue a ticket is generated by itself and emailed to me.

                                      I haven't received any invoice and payment receipt for my payments made. Can some one look into this seriously as i need the app and videos activated for my kids and also payment received voucher or confirmation.

                                      I strongly recommend not to use such services. Fake people
                                      Dec 12, 2018
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                                        I bought this byju cat tablet this january. I opened it today. The date is old. So videos are locked. I am unable to access videos. Message is displayed that correct date by connecting to network. But since nothing can be done in this tablet, i cannot change date and hence videos are not working. Mentor details are not provided by salesperson even after multiple follow ups.
                                        Dec 12, 2018
                                        Complaint marked as Resolved 
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