BYJU's Complaints & Reviews

Dear Concern,

I have purchased the package for my son by discussing with your executive and i was denied to take the same but unfortunately he forcefully convinced me to taken the package in condition that if my son unable to use the same will be returned.
Unfortunately the package was not feasible to use and till today no return and my payment is also not refund.
Sales representative is not at all attending the call however over all approaches is giving the feeling that BYJUS is not a educational firm but purely business oriented.
Please solve my issue as soon as possible
Rafeeque
[protected]

I would like to bring into your notice that I Dhruv Gupta belonging from a middle class family have opted for byjus two year plan for which they have given me 15 days trial for cancellation. But now the time has exceeded and they are not accepting my cancellation.
Please help me in the matter

Please cancel the IIFL Loan A/c No.[protected] of the BYJU'S Product sanctioned in favour of my Son named "RUDRA PRATAP SINGH" as I did not even opt for this course and at the start only i cancelled this course, but even then every month some amount is deducted in the name of coaching institute.

An early action is requested for cancellation of the same.

I purchased the ssc je course from byjus exam prep on 5 june 2022. I attend first class and the class was recorded and i can't get any link of live classes. On 7th of june i spoke to mentor and tell the issues and he said wait few days then i am waiting few days after days i can't see any changes so i have mailed again and again but they refuse me

I attached all document below

I was purchased the product on 6th June 2022 Vishal Chhabra
Student name - Krishna Chhabra
Application ( [protected] ) or saler person will not contact for us . I send tha mail for byjus support team for refunding the amount and cancel my product but one of tha person mr .. contact but they doesn't give any clear response and they say refund is not possible because you will not given tha proper reason for cancellations...

The company has very poor service. My daughter is in 9th and they sent SD card for 10th. Even after 100s of calls, this issue is not resolved. They dont respond to the emails, calls come after 48 hours . It is only a missed call, then you have to calla again and wait for 48 hours. This cycle repeats. Fed up!! How frustrating can it be!!

I have requested many times to change the mentor Hina Mattoo, I don’t want her anymore handling my calls . Please assign other mentor immediately.

She is worthless women, keeps lying . Many times I told my daughter is in 9th, your systems shows 10th.

I was sent SD card of class 10th, I asked it to be returned and send for 9th, I was told it is in high priority, but today the support staff said priority is in medium.

I am fed up with her. She is a brainless women, She is also too lazy to reply to my emails.

Thanks
Manohar joshi
[protected]@yahoo.com
[protected]

It has been more than 3 months starting from 8th of March 2022.

We have enrolled for PCMB but have received books only for PCM and your system also shows PCM. We were in regular discussion with counselor Dharmendra Kumar, Prashant & Himalaya from counselling team.
Latest we had a discussion with Dharmendra on Friday 3 Jun 22 and he told that he is already in touch with mentor to get Biology added.

As discussed...

The counselor spoke to me on May 22nd, and after the talk, I bought the syllabus. He received Rs 10000 from me and promised me that I would receive the goods on or before June 1st. But so far I have not received any information regarding my delivery. So I ask you to cancel the registration as soon as possible and refund the money.

Dear byjus, i want to return class 10 product which i purchased on 16th MAY 2022. I inform regarding this to my counsellor- SHIVAM RAI, EMPLOYEE ID-
TNL21895175, On 18th MAY 2022
He says to me that there are 2 months observation period you can return product within this month but i say to him no, Please return my product In 15 days then he say ok i proceed further processes after 3 days, but after 3 days he says i come to your...

Dear team
I'm not in a good financial status to continue my plan plus I don't find the courses offered is satisfying service is also poor
It's not worth investing the hard earned money.
Requesting you to cancel the upcoming plans and stop deducting emi deducting from account

Placed my order with Byju's sales representative who visited us on 05 May 2022. Paid amount Rs 8000+44000 for 1 yrs/ course class 10 CBSE BOARD. My daughter did not like the poor proces of studies in two to three classes and immediately send mail to refund process ( as we have been confirmed by representative upon not liking the study. Till 10th June 2022, we were kept in dark about refund process and all of sudden they process study material for which we said no, amount. Since last 30 days we are not being informed about status of cancellation. This is unnecessary harassment from Byju's team. We urge to resolve the issue and process refund ASAP.

Hello Team,

I have been chasing byjus support team for cancellation of subscription we purchased before few days, but they are not responding anything on confirmation for it,

Even their managers are calling and wasting our hours trying to convince us, but we do not want it and clearly mentioned it to them the number of times, even when their executive came for initial enrollment, he confirmed that if we cancel the subscription during the first 15 days, no questions will be asked and money will be refunded, but they are scammers, and stretching the issues,

I am asking them for steps to cancel it and confirmation of it, but no one is providing me details, even I am waiting for the address where I need to send the courier back with the started kit, but no one is responding and giving me proper details, Event I have to wait for 30 - 40 mins but the executives are too much busy and the phone is not connecting.

Please sort the issue and help me get my money refunded.

Thanks,
Nimesh

I m not satisfied with byjus product and services. Not suitable for my child. After 4 day of purchasing tablet not working. I complaint but all in vein. As per policy I have raised request within 15 days. But no refund given to me.

I am byju students class 12 pcmb, i have bought premium product of byju with live classes but after attending live classes one time we don't get any recordings of class so that we can revise the topic or if due to some reason we miss the class we can cover our syllabus due to it a lot of syllabus is left behind and pressure about huge syllabus is created..so plzz make the recordings of classes available fo revision as it is our board class...

I want to cancel my course. My father can't able to pay the fees of my course. Byjus' agent who came to my house gave no documents and told me that I can stop this course anytime.But two months are going and I want to stop my course nothing is happen. The agent Sagar Gupta (ph no :-[protected]) don't contact with us .If I call or message him he cut the call and give me no reply.So please take a charge against this fraud .

As per your return policy please return the study package and refund my money to my bank account. If you are not replying, i want to take big action so please don't hurt me as past and please take action against this email. So i can continue my studies as soon as possible.

My name is Vinay Kumar Ahirwar I have taken Byju's premium subscription, there is a problem in understanding the language of teachers and some financial problem in my house due to which I cannot continue it further, I request you to cancel the subscription and kindly refund the money to me.

my registered mobile number:-[protected]
student mobile number:-[protected]
registered email id:- rk[protected]@gmail.com
Student's email id:- [protected]@gmail.com

tablet delivery date:- 31/05/2022
Books delivery date:- 06/06/2022
please help me.

My self Avneet Kumar f/o Abhinav Gupta.Abhinav, s register mobile number is [protected] and alternate mobile number is [protected].We are not satisfied with Byjus classes timing.We want cancel Abhinav's subscription.please cancel the application and refund the amount fastly in payment mode.we have returned Byjus tab and books kit.I have try to reach customer care by your cancellation helpline number but not reaching near him.please cancele this.

My self Avneet Kumar f/o Abhinav Gupta.Abhinav, s register mobile number is [protected] and alternate mobile number is [protected].We are not satisfied with your classes timing.We want cancel Abhinav's subscription.please cancel the application and refund the amount fastly in payment mode.we have returned your tab and books kit.I have try to reach you by your cancellation helpline number but not reaching near you.please cancele this.

I don’t want you service so pls return the money INR:11001 as soon as possible

I have taken three year course for my daughter (10, 11, 12) my child is not satisfied with their teaching as the content loaded in the tab is quite different from the syllabus of her school which we find difficult and confusing. She feels difficult to attend the class after school she feels burden to learn both.I would no longer require the service provided by byjus . We have already informed about the cancellation but Now they are not answering our phone calls and not responding to our request.they have already took my money for three months INR: 11001. Pls cancel and refund the money fastly.