Byju's — Bluffed and cheated

I have trying to reach Mr. Venkat (Manager) and Mr. Subramanyam (my councillor) who approached me for Admission ) I have a few concerns which is not being solved till date after paying the full amounts for BYJU’S.. I have been following up with Subramanyam regards this issues but he is least bothered to solve my problems rather he blocked my and husband’s number. Many things were told to me at the time of taking admissions for BYJU’S but none of the things were correct not any of the such things are happening in my Daughter online BYJU’S classes.
The councillor told me that Mokshita has taken BYJU’S ONLINE from 5th grade to 10th grade according to Subramanyam. But I am coming to know from the mentor from BYJU’S that she is only eligible for ONLINE CLASSES till 7th grade. And the rest 3 years she is eligible for only OFFLINE CLASSES which made me think and worryingly on this, That I have been cheated on this, whatever I was told and promised nothing is being happening to my daughter online classes.I was told she will be having a real online classes but it’s a recorded online class. I have been bluffed from one o[censored]r councillor Mr.Subramanyam. He lied everything to me just for the sake of the admission and for his target.
Lastly I got a hope and I approached the Manager of BYJU’S Mr.Venkat, I have eccelerated my problems to him thinking ok that he is a Manage and he would definitely help me out in this, he has sent me a mail which is baseless.. he has sent me a mail which includes services / benefits that BYJU’S is offering, this is already included in the admission form so nothing new I have received in the mail.
Finally the Manager also started ignoring my calls and messaged . And now I don’t know what to do whom to seek for a help who can solve my issues.
If BYJU’S cannot give the service’s what is being promised and told it’s better not to say and spoil BYJU’S name, saying something and happening something else.

I would request you to take the necessary actions agains My councillor Mr. Subramanyam who has cheated a customer and bluffed me just for the sake of administration and for his targets.