Byju's — byju's app - unprofessional marketing strategy and bad support

Address:

Bengaluru

Just a caution note, if anybody is planning for Byjus online class please think again. Their marketing strategy is very bad. A marketing guy Asish kept calling me in the month of May 2020 to enroll my son in Byjus. During his marketing talk, he was saying that, apart from 15 days payback policy he said if we are not satisfied we can cancel anytime and the amount for the remaning duration will be refunded. I found this interesting. Unable to the bear his many days of pestering calls and this interesting policy I finally enrolled my son in Byjus. These marketing guys were so nice initially. Now the issue is that we find the app is not worth. The classes are not invoving, someone will come online and keep talking. Its like a youtube training videos. And my son missed 2 classes because their app was not functioning and showed "Payment failed" message. Even after repeatedly following up the app is not functioning even now. When I asked the marketing guy about refund he says he didnt offer the refund after 15 days. Unfortunately I don't have the phone record or an email from this unprofessional unethical marketing guy. Thts my fault. But anyway Byjus is a failure. Now when I talk to these marketing guys the experience is not welcoming rather they are disrespectful now.