Byju's — Byju's cancelation after 7 months paying installments regularly

Address:

143/4A, avvai nagar, Jagirammapalayam

I have taken 6to 8th std three year course for my daughter from byjus. Past 7 months I could pay the installments rs 5667 without any delay. In between so many problems related customer services and mentor services etc were there. But eventhough, I could pay the amount, so regularly paid those emis. But due to unexpected financial problems, we couldn't continue the payment, and requested byjus to cancel the course. But they are not agreeing that and also, daily many time financial peoples are calling and torturing us to pay the emi. While joining the executive said that we can cancel the programme in between while returning the tablet. Didn't inform about the 15 days cancelation policy. Now to survive even, we r struggling, at that time this course is utter waste, no use at all. We are unable to pay the emi.

Kindly consider and solve the problem or tell any solution to stop this emi and penalty charges and all.