Byjus — Byju's cancellation after 7 months

Address:

byjus

I have bought byju's lerning programme for 6th to 8th classes for my daughter. Last 7 month paid the installment regularly without any delay. But now due to pandemic conditions and severe financial problem couldn't continue to pay the emi. During the joining time, my executive didn't say about their policy clearly. They said that, if I have to stop these courses, have to return the tablet and sd card. Then it will be cancelled. Moreover, it is considered as education loan, that details also, they didn't inform us clearly. Now due to financial problem, I couldn't continue the payment, and I have sent mails to the concerned team regarding my issues. But they are not giving any solution for that. They are compelling me to pay the emi, otherwise penalty charges will apply and cibil score will go down, like that always daily their finance team members are calling and tortouring. As normal parents, initially, without giving proper information, their executives made us to join these programmes, later on only we came to know the difficulties if we fail to pay even one month emi. For my daughter, due to financial problem, couldn't pay the fees in school even, and we entire family suffering too much problems financially and health wise during this pandemic situation. But, without any consideration these byju's people always calling and enquiring about the non payment of emi. Each time differnt staffs are calling and for everyone we need to explain the situation, even they are compelling us to pay the emi. What to do in these situation? As normal parents, we are helpless and even don't know what to do? Kindly help me in this situation.