Byju's — byju's learning app | |
Hi The counselor of this product visited my house and advised me to purchase this product form class vi to x although my ward is in class x. He said that she needs to study from class vi as her math. Seems to be weak area. For this he charged me rs 72500 and told that you can try this for a month and if you are not happy you can return it. He also iterated that we are very reputed firm and will assess the student performance for a week and if we find that the performance of the student is not upto the required standard we will terminate the course. He offered me finance option and made a emi of rs 5500 for 12 months. Later on when we try to terminate the course as the product was not upto the desired standard they are refusing to do so stating that return policy is valid for only 15 days. But first 15 days when we were not happy they told us to contact the designated counsilor. The idea behind was to somehow drag the duration so that 15 days are over and finally i am trapped in the net. I talked number of time to customer helpline but they are unable to help me out. I want to terminate this course and don't want to pay further as i am not using this app and any of its services since four months. Kindly help me. Was this information helpful? | |
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2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029
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