Byju's — byju's learning app - rescheduling of learning programme - request being rejected - reg

Address:

Malappuram, Kerala, 676503

Sir,
In june 2019, i have subscribed to byju's learning app 4 year plan for my ward vivek in 9th standard for a total cost of nearly 1, 00, 000/-, out of which 10, 000/- was advanced. The remaining portion was loan.

I was not properly informed that i am taking a third party loan. I was not given copy of loan agreement or any proof relating to my loan liability.

My son finds it difficult to follow the app. He cannot understand the lessons. The mentor support as promised by the company is not adequate. No evaluation of learning progress is done by the company.

Hence i desire to limit the use of byju's app to 9th standard only. I don't want to continue after one year.

I am contacting byju's from 31/08/2019 onwards for rescheduling the subscription to 9th standard only. But they are dismissing my request saying that cancellation can only be done within 15 days of subscription. I explained that i am not asking for cancellation, but rescheduling the learning programme to one year. But they blankly rejecting my request without citing any reason. They are not answering my emails.

The mentor who attends the calls keeps on promising that he will discuss and call back. That never happens.

Eventhough i had brought this request before byju's priority support email service on 16/09/2019, and it was registered as ticket number 3475064, no positive steps has been taken.

I request the consumer complaits forum to take necessary action onthe byju's learning app's unfair trade practice for not allowing the subscriber the option to reschedule learning programme in the coming 3 years.