Byju's — Byjus- No response for cancellation of course and refund of my payment.

Address:

Vasant Kunj

Dear team

We enrolled our services in the month of October 2022 in Byjus classes, upon joining we paid 10, 000 via gpay in advance. However found the learning method was not suitable for my son as they mostly provide online classes, Too much screen time and there are a lot of children in one batch. Hence, Lack of personal interaction.
With zero satisfaction I closed after 2nd month and discontinued availing the services provided by Byjus in mid of December 2022, also in between I verbally complained so many times in institute, Hence no satisfactory solution was provided to me and in the end I decided and submitted cancellation/refund form on 3th of January 2023.
However, to date 2nd February 2023, Byjus team is following for classes and payments.
I have spoken to Bangalore team regarding the same twice and the solution that they have to offer is to pay more even if I refuse to do so.
I fail to understand when I requested for cancellation for the course, what are they going to achieve by such a forceful way of asking for the remaining payments.
I regret to inform that byjus have completely ignored the fact that their customers are facing problems because of them but all they care about is the remaining amount that they want me to pay.

To resolve the problem, as I’m not taking any services from them I requested refund for the same.
Byjus is continuously sending me payment requests which is effecting my cibil and upon every request my bank is charging me money as penalty. Therefore I request them to give me my refund including the penalty amount my bank is charging me.
This is unfair as why should I pay any kind of penalty anywhere.
It is mentally stressful for me and my son.
I’m awaiting for their response as I’ve been waiting for their calls for so many days now.
Bank is continuously calling me regarding EMI.
They have not even cancelled the course and I’m still getting mails for classes.
Requesting you to please help me in this and help me get refund from byjus.
I am enclosing copy of my cancellation/refund form and screenshots of mails from byjus for classes.
PID- [protected]
Center name- Vasant Kunj