We had enrolled our son Master Shivam with Byju. We have been trying to get the registration cancelled for the last 21 days. For the reasons mentioned below,
Reasons
1. No personal touch during live classes.
2. Forget about two teachers not even one is available.
3. Mentor not available.
4. No clue guidance or registration available for competative exams.
5. No performance review no tracking
Thanks
6. Mentors are being changed frequently
7. Majority of the commitments maid during registration are not being honoured to.
8. Numerous calls and mails but no response.
A week back it was told by Mr Tribhuvan Narayan that the camcellation request has been processed and Byju representatives would call up to do the formalities.
But neither any one has called up not our calls are getting replied to.
It has now become almost impossible to reach out to Byjus representative. Byju has resorted to an unethical practice that, Calls from the registered numbers are put in an infinite loop. whereas they are promptly being attended to from an unregistered number. Thus has been verified at least five to six times, informed and demonstrated to the Byjus representatives also.
kindly assist us on getting the cancellation processed.
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