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[Resolved] Byjus — Byjus subscription cancelled but ECS not stopped
I have purchased a byjus product (LKG-3) grade for my kid Dhanishka Shri on 20-feb-2022. We have paid some dues for the product, we didn't get proper response from mentor side and also due to my child health issue we can't able to continue the subscription.
We requested to cancel the product and got cancelled in August month after so many problems, but still now my ECS process is not yet stopped. From September to till now my ECS process is active. I have reported about this to mentor but they didn't solve my problem. Financial team also calling and torturing to pay due after cancellation.Due to this I'm facing many
mental problem and financial problems too. Already I have mailed and gave call back request for my problem. I didn't get any help. I want to get my ECS process to stop otherwise I will file case on you
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Nov 3, 2022Complaint marked as Resolved
Issue not resolved
BYJU's customer support has been notified about the posted complaint.