Byju's — cancellation done within 24 hours but there is no action | |||
Dear Byjus, I made a purchase of you're product based on a very again marketing by your salesperson who visited my home saying they will give counseling. I felt very pressured and went for a purchase. However when I researched online, I learnt about how I was duped. I immediately within a few hours followed your cancellation policy guidelines and sent an email for cancellation and refund. I had spoken with your customercare the next day who filled up the cancellation form and asked me to share the following details to [protected]@byjus. I did the same as instructed and also copied to [protected]@byjus as well. I am sharing the details below by removing my child name. Since I cancelled within the deadline if 24 hours, I hope the money would be refunded into my account as soon as possible. It's been more than 48 hours and I am waiting for some action. I have not received an be update and looking at all the complaints about byjus in this website, I am really wire worked now. The form no: TNL[protected]. Course: Std 3rd to 7th Student's name: withheld for privacy. My contact no: withheld for privacy City: New Delhi Education counselor name mentioned in the form: Shashank Employee email: shashank.[protected]@byjus.com Employee id: TNL21818150 Amount paid with Debit card: Rs 83, 000 Transaction id /ref no:[protected] I was not provided with any receipt except for a form. In the form, the employee ID was also mentioned wrongly. And later provided correct one when I asked the salesperson.next day. The two people who visited me:. The name of one of them is Nishant and email they provided me is nishant.[protected]@byjus.com I hope the money would be refunded into my account as soon as possible. Was this information helpful? | |||
BYJU's customer support has been notified about the posted complaint. | |||
Add a Comment | |||
34%
Complaints
4159
Pending
0
Resolved
1426
View all 4159 BYJU's reviews & complaints
2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029
View all BYJU's contact information
Post your Comment