Byju's — cancellation not approved unable to pay emi

 
1 Review
Hyderabad, Telangana, India
 GRANDHI V V S S S Nageswararao on Apr 13, 2019
We have been asked to take byjus product for our child by the byjus counselor by visiting our house and even though we are not willing to take the course, the counselor urged us to try their product and said that if it does not satisfy our expectations then we can withdraw from it.

He also stated that their team would call us within 15 days of this purchase regarding continuation of their course and we have been tricked by the counselor to take their course, so we took it by falling prey to the counselor.

Days passed and we haven't got a cal from them regarding cancellation and after a few days when we called them regarding this matter many times, we got negative response, even when we informed them for discontinuation the capital float guys are debiting 7000/- for month from our account towards emi.

As a middle class family money matters a lot for us. Even 7000/- per month is a huge amount for us. Even after many mails and contact with them we are getting a negative response.

Please allow us to discontinue their product and revert the amount.

Candidate name: g. Sai nihal kumar

Complaint Status


[Apr 13, 2019] BYJU's customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    62%
    Complaints
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    Resolved
    1101
    phone
    +91 92 4133 3666
    location
    2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029
    Byju's - cancellation not approved unable to pay emi