Byjus — Cancellation of order and refund of money

I paid Rs.5, 000/- as advance for my 10th-grade son for Byjus Premium Product (Order no. SO [protected]). I was not told that in the case of return/cancellation of the order, it must be done within 15 days of the trial period. The local Sales Person intentionally withheld the information regarding the cancellation, when I asked him the procedure for cancellation when he visited our house for taking the order. He said that `first you use the product and you will not cancel the product, as it will be very helpful to your son'. As my son was not able to cope with his school and Byjus's class, due to stress, he fell sick. As I did not know about the cancellation procedure, I tried to contact the local Sales Person, who gave me the product to cancel the order. As he did not respond well to my calls, I located the local office and went with the product to return to him. He said that it has to be done online. I requested Byjus to cancel the order. But the Company refused to cancel the order, as it was beyond 15 days trial period. The trial period ended on 31/7/2022. I lodged the online cancellation on 7/8/2022. I tried my best to explain to Byjus and Avanse Financial, the valid reason for cancellation but they did not understand and said as per Company's policy, they are unable to cancel the order. Several phone calls and emails went in vain. Instead of cancellation, I received an EMI deduction reminder. As they did not cancel the order, I closed had to close my bank account. I am still getting EMI reminders.