Byju's — cancellation of product

Ir/mam i putting a request for cancellation on 4th january 2019. At 7:19 pm on [protected] and madam said within 48 working hours my cancellation department is contacting to you. But no any one contact me by cancellation department. Yesterday mr aditya prakash is calling me and asking reason for cancellation. And i explain about sudden my financial crisis and say i see what i can best for your economical point of view. But today i am very surprising when aditya said i am not getting your cancellation request on 4th january 19. What is this sir??? That not good for such type big organization.. Sir i am suddenly suffering for economically crisis due to my job sir pl cancel my request i am unable to pay emi of more than 7 thousand.
Regards
Pramod kumar singh
Father of shreyansh and priyansh pranay
Mob no [protected] and [protected]