Byju's — Cancellation team Is not initiating cancellation.

Address:

Banglore

I have taken the byju's 2 year ias tablet course which cost 65000 and I have 3000 and 2000 and after they have processed my emi of amount 60000 and I have to pay 5000 per month and I received the books on 29 Nov 2020 and tablet after 3 to 4 days and on 8 Dec I said to my counsellor that I want to return this product I am not satisfied and I have some financial issue and I will not be able to pay the emi. So I want to initiate cancellation and refund but the counsellor responded me after 15 days so that I can not return the product... Then I reached to customer care no. For cancellation. They have provided me cancellation email and asked for proof then I have sent the screenshot of chat still they are not initiating my cancellation. My emi is about to be deducted on 7 Jan 2021. Counsellor shiv agrawal has told me that I can return the product within 15 days when I have told him to refund then why not he responded me and why he has finished his return periods then he contacted me. I want the refund of my product.