Byju's — cat course from byju's

Address:Agra, Uttar Pradesh, 282001
Website:BYJU'S

I purchased the byjus tablet last year in july and paid rs40, 000 for half year. I stated that i will renew this next year because i am talking this for trial basis as i was in 1st year and my main aim is to crack cat 2019. She assured me that i only have to pay rs 10, 000 more and my whole course will be revised. But now when i called the company for the extension they said it will cost me rs 15000. I called the counsellor who gave me the cat course last year and she said that i am no more associate with byjus and i can't do anything. I tried everything. I asked every person that this is wrong but they talked to me very rudely and cut the phone on my face. They said don't purchase the extension if you don't want to pay 15000. She said that am the senior most counsellor and i have discussed this with my managers. That's why i paid the fees. I belong to a middle class family. I invested 40000 in byju as the assured me the total will be 50000 for both the years.
I made the payment yesterday and today a senior counsellor called me and said that we can provide you 10000 as she didn't know that i have paid.
My family has financial problems and the company has done this to me. This is fraud.
She said i cannot refund your 5000 because jo hogya wo hogya. Usme hum kutcher nhi kr sakte.
This really requires a strict actions. I waited for at least 10 days before making the payment. But everybody said the same.
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