Byju's — Cheating done by Byju's team and False promises made

Dear Team
This is Rathinavel from Chennai and I am here behalf of Miss.Yashaaswini (Loan no: [protected]) .
I am writing this mail my hardest time with Byju’s team during this Coid-19 pandemic period
She has enrolled (Forcefully) in Learning app program by your executives, Mr.Rupesh (Mob No: [protected]) one of your executives approached us to convince and get into this program, He also spoke with student but she hasn’t convinced somehow due to time barrier, but Byju’s team executive keep insisted and asked her to try trial basis (free of cost) and we were also agreed somehow.
Executive started documentation process and furnish all the details but we were not ready to give bank account details but he promised for reliability my manager will be in touch with you believe us this is only for documentation purpose and we will not proceed till get your confirmation, after his turn, executive manager (Mob no: [protected]) came into the picture and started convincing and trying to get into this program but we were sure that we are not ready to pay this program but he offer’s again try this one month with free of cost, if you interested after you can pay the amount this what he promised but in the behind he has done cheating with out our knowledge and put into this EMI activation, after a month of activation we were clueless what to do further since not reachable Byju’s executive.
On some day we are receiving that you EMI amount has to pay (Rs.xxxxxxx) and we shocked so forced us to reach out support centre, till date we were in touch with many executives but no proper solution hasn’t brought so request assign proper support staff to fix this issue soon in concrete manner.
I would like to make this very clear, we are not going to pay single rupee from our side at the same time we are ready to handover your Byju’s Kit, so organise the collecting staff to take back your product from ours.
Meanwhile ask your financial team (Avanse) do not try to proceed any financial transaction till this get solved.
Kindly let me know if you may need any other information from end and look forward to having fruitful discussion with you.