[Resolved]  Byju's Classes — Students kit is not loading video

I have purchased for my daughter a students kit for 8th and 9th standard and they have delivered on 10/12/2015. EP/BP AC NO[protected] and E-Biller ID was 5783.
since then it never worked. When I tried their consumer service they told with Sony Experia Z1 it wont work. Then I changed my handset to HTC 816. Then they told it wont work with it also. They suggested me to have a samsung tab and I have purchased Tab 4.

Still video was not loading, I complained and they promised to fix it and registered a complaint ticket. Finally they sent an email saying that ticket is closed since complaint attended.
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Aug 13, 2016
Complaint marked as Resolved 
Verified Support
Jul 12, 2016
BYJU's Customer Care's response
Hello Sir,

I apologise for the inconvenience caused and request you to drop a mail regarding your issues to my email id ankita.[protected]@byjus.com

Please mention your order id and the date of purchase.

Regards,
Ankita Priya
Business Development Associate
Byjus Classes
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