Byju's — complaint about fraud and refund delaying

Address:Mumbai City, Maharashtra, 400055
Website:byjus.com

Dear sir/madam

On 9th of november, 2018, i visited nearest mall. We were approached by one of the representatives of byju (Think and learn) regarding free counselling for the student. Since it was related to education, two people visited my house on decided sunday, dated 18 nov, 2018. The meeting went on from 8:30 pm - 10:45 pm.

One of them named salman shaikh introduced himself as member from education department. He was accompanied by sagar rane, introduced as member from byju. They explained me everything about the product.

After explaining we discussed about the fee structure. The courses provided by him were for std 8/9/10/11/12, in the discounted amount of ₹90, 000. The subjects were physics chemistry biology and maths. They also promised to provide a lenovo tab to my child. My child is in 8th grade. I discussed about my child to them as he is a learning disability and if they have any such course for the same. They denied, fine. But then we also tried convincing them that as per the child's counsellor (Provided by school for ld) we are not going to opt science and maths in 9th and 10th. So i expressed disinterest but they convinced me by saying that to register now and incase he opts for commerce in college we will switch the subjects for him.

All set and done we requested them to give a days time to think. They denied saying the scholarship offer (For discount) might end anyday by tom or day after, after which we shall have to pay ₹1, 10, 000.

So we decided to pay the amount in emi's.
So he requested us to pay ₹10, 000 as initial payment. While paying them we asserted them that we shall take a firm decision the next day and depending on that, we might take a step whether to continue or no. They strongly agreed to it then. After confirming with our counsellor the next day i. E. 19 nov, 2018, we immediately called salman for the refund as we wanted to opt out... But his intentions had already changed. He tried convincing me for better and cheaper rates. Still i was firm on my refund. And after that day he did not even once help me with the refund process.

So we contacted the customer support through their mail id: [protected]@byjus.com. After two days we received a call from mrs. Hena rafi, the manager of byju's, bangalore. Her way of talking was quite considerate. We got a good response from her requesting for fee receipt. We provided her all the details she had asked for. So we thought something would workout. But after that there was no phonecall, no message, no mail from her end too and the refund procedure didn't move ahead.

More to it, salman kept on sending otp messages for confirming some order. I recieved a call on 21st november, 2018, requesting me to give the otp as he can initiate the order of lenovo tab to my place. I denied for sending me any parcel. And that i am not interested in the product anymore. The entire day and the next day i kept on recieving otp msgs.. Which further harrassed me. And on 22nd nov, 2018, to my surprise i get a new message which said, your order has been confirmed. After three days i recieved that order at my door step, but i did not even entertain the courier fellow. Its not his fault. So i handled him politely and sent the parcel back.

From 20th of november to 26th of november, i. E today i have been conversing with them through their support mail id.. As no call worked. This is the email id: [protected]@byjus.com

I fear if this is the case... Then soon people will start fearing education.

Please help me get the money back.

P. S.: as per the terms and conditions provided. The refund request has to be made within 15 days. As per the condition, the payment and registration was done on 18th november and i requested for refund the next day i. E. 19th november. And the funniest part is salman who introduced himself as member of education department has provided an employee id in the fee receipt (In the fee receipt attached)

I also fear if the action is not taken soon they might start deducting the emi amount through bank account. Although i am going to inform about this to my bank too, but i would be obliged if you help me soon as possible in this matter.

Thank you!
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