Byju's — delay in accepting cancellation request

Address:

Paschim Medinipur, West Bengal, 140301

I am requesting them to cancel my byju loan since last 6 days.
So many times, I called them, so many mails, I sent them. Requested everyone. But they are not cancelling it. Call center lady keep on arguing and not taking cancellation request where as we dont want it. They are just passing 15 days period so that they can forcefully take my hard earned money