Byju's — Difference in the Counselling and the Course offered

Jun 30, 2022

Updated by aravindrelax The counsellor Seema Yadav ([protected]) who visited my place offered a course for 5th to 10th Standard with a scholarship discount and concluded to a fees of Rs. 105000. The counsellor had explained to me about a 5 day class and after admission I got the call stating he/she is the mentor of my child and it will have only 3 day classes. I was offended and had requested to cancel my order and refund my money back as it sounded unprofessionalism with the Byju's Team. The mentor said he/she will write to the counsellor and I would receive a call back. Till 2 days have not received any call from Byju's Team and apparently had called up the customer care team. The executive informed me that the finance team of Byju's will take call whether my money will be refunded or not. And he started asking me for the evidences of call records/any written records. Such a pathetic customer service of Byju's.

Its been almost 2 months have been writing mails to [protected]@byjus.com and [protected]@byjus.com. The responses are pathetic and cancellation teams are not responding properly. Everytime called to the customercare, they only assure every customer that they will receive a call back from the Sr. Manager. Not sure who the hell Sr. manager is has never bother to call back. Such an unprofessional organisation

Please initiate the refund of my money without further delay