Byju's — education app - cancellation and refund

Address:Bengaluru, Bangalore, Karnataka, Karnal, Haryana, 132001

Dear sir, on 24th aug 2019 i had made payment of rs. 54, 000/- to byju's. Subsequently on 28-29 aug'2019 we received the one tablet for education app for our child of 4th standard. On 31st august 2019, we sent the email to the company for cancellation of above app. And requested for refund of our payment as per their terms mentioned on clause no. 9 of application form. We are repeatedly requesting for refund of our payment as we are not able to use the app. Due to various reasons given. However, till date we have not received the refund or any reply from their end. Please advise further course of action from our end to get back our payment.
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    2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029
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