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Byju's — ej abhi ram - mobile no [protected] - applied 10th to 12th course - request for cancellation of loan order no 408 remec545508

I e dineshkumar father of ej abhiram have taken byjus (10th to 12th - 3 years)
3 years course through bajaz loan bearing order no 408remec545508 for 40000 with the help of your executive avinash. But it was cancelled by byjus itself as the downpayment was not received by your byjus executive avinash. So new loan applied again with the order no 408remed403141 for 36000 by paying 4000 down payment to byjus. Here your byju's executive avinash informed that they cancelled the order no 408remec545508 and now telling that they had applied to bajaj company for cancellation and pending with bajaj. so please cancell the order no 408remec545508 immediately as already 1st emi for both the orders recovered from my account. Now the 2nd emi will also be recovered on may 5th. I had already informed bengalore byjus people somany times. And used to make calls also frequently to your refund team members like ruchi, anju, hari etc and even the our abhis mentor sahithi also. Even then no response. So please look into this matter seriously & immediately and cancell the order no 408remec545508. It is also your responsibility to see the customers security and should not loose their amount unnecessaryly for your executive's mistake of non collection of downpayment.

When we informed the bajaj company regarding cancellation they are asking for cancellation proof of order 408remec545508. But your byjus people are telling that they are not supposed to give the cancellation proof to the customer and they would process the cancellation procedure. Already 2 monthes over. No response. Why should customer bear this nonsense? Ultimately we are loosing faith in byjus.

Plaese take action immediately.
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Complaint Status


[May 01, 2019] BYJU's customer support has been notified about the posted complaint.
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