Byju's — emi stop for may... confirmed but deducted

Dear Sir,
I have taken Byju learning app service for my daughter Debdutta Ghosh on Feb 2020. As per agreement I have paid 13000 initial payment and rest of the payment with 12months EMI. First EMI 4888 got deducted on march 7 th. After that from 22 march lockdown has been started and I have requested Byju on 1 April to not to deduct EMI for Apr and May. I have called them also and they have agreed verbally. Due to critical situation I have withdrawn all the amount from my account as my parents are very aged person. But they have triggered EMI on 7 Apr. EMI bounced and Rs 590 has been deducted from my account. After that they have forced me to pay and called me 15-20 time in all my numbers registered with them. Finally 3 may they have again agreed with that they will wait till 6 Jun. They will start deducting EMI from 7 June and sent me email confirmation. I have agreed to pay interest for non payment of 2 EMI. But suddenly on 7 May again they deducted EMI. In this regard I would like to complain against Byju and refund my money back and would not continue any relationship with them. I will return back the things given by Byju. As of now I have given 13000 + 4888*2. Along with I need EMI bounce charges. Also note that from march end to 4 may they have block the tab and my daughter was unable to use it. They have unblock it on 4 may after when I have sent them that they have agreed to wait till 7 June.
I would like to request you to take necessary action on this issue and help me out.
+4 photos
Was this information helpful?
No (1)
Yes (2)
BYJU's customer support has been notified about the posted complaint.
Complaint comments 


I had taken subscriptions 3 month's ago.Due to financial problems, I wanted to cancle my subscription and remaining loan also.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    BYJU's Address
    2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029
    View all BYJU's contact information