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Byju's — harassment from byju's in delay in refund of my money and unauthorised deduction of money from my bank account

I had subscribed to byju's for my daughter with a precondition for a trial period of 15 days from the date of receipt of their study material. I received the material on 1st feb 19. On 14th february, i have requested for a cancellation of refund. I had decided to cancel due to my other financial commitment which will make difficult to manage for this emi payment of rs.5, 400/- every month

After 47 days, after so many follow up e mails and struggle they have approved by refund. This company is so efficient that they wanted 47 days to approve by cancellation when i have submitted within 15 days.in this process, they have withdrawn my 1st emi installment of rs.5, 400/-.

I need answer why byju need 47 days to approve the cancellation

Byju has not immediately informed the the loan agency to stop the emi deduction on 2nd / 3rd of march which resulted in 2nd installment deduction from my account for rs.5, 400/-. During my conversation with byju team they accepted that there is a delay in approving my cancellation. Also i believe they have informed the loan agency (Zest money) on 13th of april 19 for which i do not have any confirmation. I really do not see why they have to take another 10 days to instruct the zest money.

On 3rd of may again they have withdrawn my 3rd emi of rs.5, 400/-.

I believe the above delay tactics are done by byju to ensure they collect more money from client.

My expectation is as follows;
1. Byju ensure no more emi is getting deduction from my account. If any more emi gets deduction, they accept to the terms that i can sue them for any damages
2. Byju to immediately refund my three installment emi along with interest.
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Complaint Status


[May 05, 2019] BYJU's customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

It is now one month since BYJU's has instructed the ZEST Money to cancel the Loan and as per their timeline they supposed to have taken action within 21-28 days. I have not received either any such confirmation nor my old EMI has been credited to my account. I am very sure now, it is heading towards one more EMI deduction, because it is not once and it is multiple times BYJU has demonstrated that it is an organisation, one should not TRUST, lost its credibility and there can't any HOPE on the timeline it commits. Just imagine we are not 90 days is completed since i have surrendered and a parent is struggling to collect my money back. This is nothing but a serious collapse in your organisation structure and basic value system.

I hope BYJU will not make any further mistake of further withdrawal of my next EMI. Let me alert you guys that and do not hold me responsible for any further consequences due to this.

I keep getting calls from different executives from BYJU and every promise they they will solve my problem, but when i ask for a certain commitment with a date, every one goes silence. What is this tell you, this means, the whole organisation is well orchestrated to ensure each of the customer decision to withdraw to make sure and drag so much that the customer should get frustrated and and to operate on the customer money till such point of time. This is really a cheap business tactic in the name of providing education.

I did not see any single senior management team of BYJU has a guts to come forward and solve the customer problem even after writing so many mails. This clearly shows that your organisation intent.

Let me know if you can revert to my e mail with a clear response on the below. Do not even take trouble to respond if you reply is vague and can't give clear commitment.
1. Confirmation that ZEST Money will not withdraw my next EMI
2. Date on or before i will get my EMI back

Expecting specific response to my above two questions by tomorrow noon.

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