Byju's — harassment from byju's in delay in refund of my money and unauthorised deduction of money from my bank account
I had subscribed to byju's for my daughter with a precondition for a trial period of 15 days from the date of receipt of their study material. I received the material on 1st feb 19. On 14th february, i have requested for a cancellation of refund. I had decided to cancel due to my other financial commitment which will make difficult to manage for this emi payment of rs.5, 400/- every month
After 47 days, after so many follow up e mails and struggle they have approved by refund. This company is so efficient that they wanted 47 days to approve by cancellation when i have submitted within 15 days.in this process, they have withdrawn my 1st emi installment of rs.5, 400/-.
I need answer why byju need 47 days to approve the cancellation
Byju has not immediately informed the the loan agency to stop the emi deduction on 2nd / 3rd of march which resulted in 2nd installment deduction from my account for rs.5, 400/-. During my conversation with byju team they accepted that there is a delay in approving my cancellation. Also i believe they have informed the loan agency (Zest money) on 13th of april 19 for which i do not have any confirmation. I really do not see why they have to take another 10 days to instruct the zest money.
On 3rd of may again they have withdrawn my 3rd emi of rs.5, 400/-.
I believe the above delay tactics are done by byju to ensure they collect more money from client.
My expectation is as follows;
1. Byju ensure no more emi is getting deduction from my account. If any more emi gets deduction, they accept to the terms that i can sue them for any damages
2. Byju to immediately refund my three installment emi along with interest.
[May 05, 2019] BYJU's customer support has been notified about the posted complaint.
|1 Comment Updated:||ShareTweet|
[Resolved] Byju's - Refund not being processed! 1
[Resolved] Byju's - Not processing my refund request in spite of commitment from Byjus Sr. Manager 1
[Resolved] Byju's - Trouble installing
[Resolved] Byju's - tab not charging
[Resolved] Byju's - Connectivity issue
[Resolved] Byju's - Badly packaged
[Resolved] Byju's - Software issue
[Resolved] Byju's - Hardware/software issue
[Resolved] Byju's - Arrange for a call back asap
[Resolved] Byju's - Pathetic battery life