[Resolved] Byju's — hardware/software issue

 
1 Review
India
 tarunkapila44 on Apr 12, 2019
I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.
Complaint marked as Resolved Apr 13, 2019

Complaint Status


[Apr 12, 2019] BYJU's customer support has been notified about the posted complaint.
Complaint comments  Add a CommentShare0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    62%
    Complaints
    1266
    Pending
    0
    Resolved
    783
    phone
    +91 92 4133 3666
    location
    2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029
    Byju's - hardware/software issue