Byju's — IAS Tablet course

Address:

556, 6th cross, 4th main, BCMC layout, Kanakapura main road, Raghuvanahalli

I had requested for cancellation, even before receiving the product(In fact with in a day). They had told i will receive the product within 8-10 days, but i received it with in a day.
Even after receiving the Product the Sent an email requesting the cancellation, They called and asked for the reason, I explained the reason. They said they will process. I sent mail to follow up, they gave refrence number " the ticket number is 14472067" after that their was NO response from them. So i sent one more mail on NOV 16 2020 . After that BYJUS is saying, you did not sent the product back with in 15 days, so we wont be able to cancel.
They did not provide me address, I had requested multiple times, Please tell me the procedure so that i can sent the product back. As its a tablet i was scared to send it with out the confirmation.
Now they are denying the cancellation.
They wont reply/answer/tell the procedure for 15 days. After 15 days they say your trial period is over, you did not return with in 15 days so we cant cancel this order.