Byju's — mentors not paying attention to child

The mentors should check the progress of every childay and talk to them about their problems at least every months so that the child can learn well
We don't see any kind of approach from the mentors and are very dissappointed.
We would surely like that the mentors call and try to resolve any issues relating to studies as they do for other children.
I have a friend who also took the scholarship but are getting calls regularly from mentors
We would like some co operation please..