Byju's — not accepting cancellation

Address:

Hyderabad, Rangareddy, Andhra Pradesh, 500068

Hi team,

My sister was forced to take the byju's for her daughter and she later had cancelled the program at 17 days, since then we are following up with no luck.

She recieved call from the mentor for only couple of days and when she stopped using no reached us to assess the kid performance.

Initial rep forced us to take this and did not give any free trail version to see if the kid can use this application.

Now i am very disaappointed with kind of responses i am getting from the team, as they deny to escalate any further up.

Please look into this and do the needful asap