Byju's — Refund not received

Dear Team,

I am taking the follow for cancellations since 13.09.2021, you have clearly mentioned on cancellation policy any customer can cancel the order with in 15 days and I have cancelled the order with in 1 days.

I am chasing for refund since 13 sep 2021. If you are acknowledging the customer request with in 11 to 12 days and taking next 20 -28 days settle the refund to customer. It is not good sign for good organization.

I am daily receiving call form byju team for retaing the course. I am also thinking about the same. Yesterday I have received the call from Mr Nadeem Ahmad and I am giving promise to him, I will continue with my one child. First you arrange the student name and address for Karnal.

But after his call I have received the mail you will receive the money 20 to 28 days. I am totally disappointed and my mind creating the bad image of byju.
Even every staff who call me assured me you will received your money with in 2 or 3 days maximum.

When my refund request is accepted I am so happy, this is brand who acknowledging my request immediately and I am expecting my refund process with in time frame.

After the said mail I am totally disappointed.

Request to you kindly arrange my money immediately, I am very thankful to you.

Regards
Neeraj Kumar
[protected]
[protected]@gmail.com