[Resolved]  Byju's — Refund of my money for the course of 11th and 12th-IIT JEE

Address:Kanpur

Sir/ Maam,

Mr. Devesh Chaturvedi-[protected]/ [protected] (devesh.[protected]@byjus.com) and Mr. Naman Somani (naman.[protected]@byjus.com) came to our residence at Kanpur on 21.11.2021. We were of the opinion to give our son AARAV SALIAN a IIT-JEE course from AAKASH. In the introductory call received on 19.11.2021, we had already mentioned it. On 21.11.2021, we agreed to opt for the course which they (MR. dEVESH) told us The course cost is Rs. 134000/- for IIT JEE and Class 10th will be complimentary.We had paid Rs. 8000/-on 21.11.2021 and the balance amount of Rs. 126000/- on 22.11.2021.
Some Suhail Dar introduced him as my son's mentor on 25.11.2021 and the classes started. After two classes, we had lot of doubts as to the working etc to tried to contact the mentor, but he said slowly you will get to know everything. We didn't had any direct phone number of the mentor, only had helpline no. We even called Mr. Devesh Chaturvedi, but he only said "I am looking into this matter, not to worry" Now he dont give a heed to pick our calls, may the payment is already done and we are victims. He tried to consume the 15 days and then we are in trapped position. Then my son started complaining that only classes without any homeworks, practice sheets, response of teachers toetc does not work. The mentor told us that we are going to get homework via whatsapp, which we never got any till date.
I called your mentor helpline to say that we do not need a this course and want to quit but never the mentor called us. Nor Mr. Devesh picks our call, we send him messages in whatsapp and he says the team is following up.

We are now exhausted, we don't need this any more and want the refund. The statement of our bank account is also attached and in the receipt of application no. nowhere it is written aakash byjus.

We are genuine and we are middle class people, and have been misguided a lot from the helpline mentors that resulted in delay, and request you to return back the amount paid to you as we have not used anything of IIT preparation as my son is in Class 10. The copy of the payment is attached for you

TRUST is very important in education and OUR TRUST is almost shattered. Every company flourish only because of the Customers, but in Byjus no one give a heed to contact customer who are trapped with their hard earned money. We request you to settle our refund at the earliest and the set of 7 books, one memory card for 11 and 12 and a 8 inch tablet is with us. As per your guidance it would be safely returned. And my son is not taking his class since yesterday (29.12.2021).

We took a course of class 11 and 12th, IIT-JEE and not 10th. We were also told that 190 minutes recording was done after we paid the registration fee of Rs. 8000/-. This is not at all a good gesture to record something without our knowledge from the beginning. We we knew it earlier we would never had allowed Mr. Devesh and his team to allow to our house. That Mr. Devesh Chaturvedi says we are defaming him, but precisely he is giving mental tortures by not attending our call by messaging us that it will be settled in 48 hours, as you very well know your policies that customer can't contact you directly.

As we opted for class 11 and 12th, what if we were not satisfied with the working of byjus aakash in May 2022, then how we could have got our refund. We only wanted Aakash curriculum not that of byjus. Studying from pre recorded videos was not that we wanted to purchase. I cleared it to Mr. Devesh on the first day.

I request the byjus authorities to settle our claims and update us on our registered email id i.e. [protected]@gmail.com so that we are relieved from so much of pains we are in.

Kindly help in refunding our hard earned money,

PURNA SALIAN
Mother of AARAV SALIAN
[protected]
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Jan 5, 2022
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